Aaron Ullman
Davie,FL
Summary
Results-driven General Manager with proven success in implementing strategic initiatives to drive profitability and enhance sales. Recognized for operational excellence and superior customer care. Adept at motivating, training, and developing teams to achieve performance goals in highly competitive environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Floor&décor
01.2024 - Current
- Analyzed store performance metrics and implemented operational strategies to increase efficiency, and drive profitability
- Conducted regular audits of inventory, sales, and operational processes to identify inefficiencies and recommend improvements
- Provided top-level support for escalated customer issues, resolving complex inquiries and ensuring customer satisfaction
- Led a team of supervisors and staff, providing training, mentoring, and performance reviews to optimize team productivity.
Department Manager
Floor&décor
03.2023 - 01.2024
- Supervised daily operations of the tile department, ensuring proper inventory levels and product availability
- Trained, mentored, and developed staff to provide exceptional customer service and achieve sales goals
- Analyzed sales trends and customer preferences to adjust inventory and improve product selection
- Developed and implemented merchandising strategies to maximize product visibility and drive sales
- Conducted regular performance reviews and provided feedback to team members to improve efficiency and customer satisfaction.
General Manager
NDM Hospitality
05.2022 - 03.2023
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Recruited, trained and empowered employees to achieve key performance indicators
- Created schedules and monitored payroll to remain within budget.
Auditor – (Quality Control Manager)
NDM Hospitality
01.2021 - 04.2022
- Conducted audits on internal controls and developed reports on findings
- Worked closely with management to discuss external audit results and action plans
- Assisted with coaching and leading teams to meet sales and service goals
- Delegated tasks and set clear priorities and goals to ensure timely project completion
- Delivered reports on quality control metrics to internal departments for analysis.
General Manager/Regional Manager
NDM Hospitality
06.2017 - 12.2020
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Monitored progress by establishing plans, budgets and measuring results
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Assistant General Manager
NDM Hospitality
07.2012 - 05.2017
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Enforced company policies and procedures to strengthen operational standards across departments
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Associate of Arts - Hospitality Administration And Management
Broward College
08.2021
Skills
- Leadership & Team Development
- Operations Management
- Budgeting & Financial Oversight
- Goal Setting
- Recruitment & Staff Training
- Process Improvements
Certification
- Florida Health and Food Safety Proctor - SERVSAFE PROCTOR
- ServSafe Manager Certification
Accomplishments
Timeline
Operations Manager
Floor&décor
01.2024 - Current
Department Manager
Floor&décor
03.2023 - 01.2024
General Manager
NDM Hospitality
05.2022 - 03.2023
Auditor – (Quality Control Manager)
NDM Hospitality
01.2021 - 04.2022
General Manager/Regional Manager
NDM Hospitality
06.2017 - 12.2020
Assistant General Manager
NDM Hospitality
07.2012 - 05.2017
Associate of Arts - Hospitality Administration And Management
Broward College
- Florida Health and Food Safety Proctor - SERVSAFE PROCTOR
- ServSafe Manager Certification
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