Aaron Wesley Jones
Summary
Dynamic IT and Event Management specialist with 8+ years of experience in marketing, IT support, and event planning. Proven track record of improving workflows, managing high-profile events, and fostering long-term partnerships with brands and stakeholders. Currently serving as a Business Analyst at St. Jude Children’s Research Hospital, leading cross-functional teams, optimizing event processes, and managing a database of over 10,000 user profiles. Adept at enhancing client satisfaction, driving strategic process improvements, and delivering events with measurable success.
Overview
8
8
years of professional experience
Work History
Business Analyst
St Jude Children's Research Hospital
10.2022 - Current
- Analyze event data and metrics to identify opportunities for improvement and present actionable insights to stakeholders
- Manage the full lifecycle of events, from planning to execution, using the Cvent platform, including event registration, attendee management, and reporting
- Customize and maintain event websites, mobile apps, and other Cvent-related assets to align with brand guidelines and client expectations
- Collaborate with internal teams to define event objectives, timelines, and deliverables
- Act as the primary liaison between the event planning team, marketing, and technology teams
- Administer and maintain a large database of over 10,000 user profiles within the Cvent event management software
- Ensure data accuracy, completeness, and security
- Received 2023 Star Quality Award -Improving delivery of 2023 Cvent event registration, completing event setup early/on time launch dates vs.less than 25% delivered on time in 2022
IT Support Analyst
Shelby County School District
08.2021 - 10.2022
- Generate and manage help desk tickets for reported issues, ensuring detailed documentation of problems and tracking of resolution progress
- Provided comprehensive Tier 1 IT support to non-technical internal users through desk-side support services, ensuring quick resolution of technical issues and minimizing downtime
- Determined hardware and network system issues using proactive troubleshooting techniques
- Provides support for Microsoft Operating Systems - Server and OS 7, OS 8 or OS 10
- Assist in maintaining inventory of hardware and software resources, including tracking equipment, managing supplies, and coordinating repairs or replacements
Guest Service Manager
Catherine & Mary's
12.2016 - 01.2021
- Managed the Open Table application, overseeing private event bookings and trained new front of house employees
- Managed front of house staff, ensuring professional appearance and courteous manner was always expressed to ensure the guest had an unparalleled experience
- In addition to core responsibilities, selected to serve VIP guests, overseeing the planning and coordination of their dining experiences, whether for client dinners, celebrations, or other significant events
- Developed and implemented promotional strategies to increase occupancy
- Act as the main point of contact for escalated guest concerns, handling issues with a proactive and professional approach to maintain a positive guest experience
Creative Cultural Manager
Moxy Hotel
05.2019 - 09.2020
- Organized and executed social events aligned with the Moxy Hotel brand standards, including musical acts, themed events, and content creation to enhance guest experiences
- Provided hands-on instruction in reservation management, guest check-in/check-out processes, and billing systems, ensuring staff were confident and capable in their roles
- Maintained inventory for front of house operations
- In addition to regular duties, managed Moxy Hotel's social media platforms, taking on responsibilities such as photography, editing, and content posting to maintain an engaging online presence
- I also handled outsourcing around the Downtown Memphis community which included meetings, scheduling events, and negotiating promotional aspects of Moxy with other local and corporate business brands
Front Desk & Social Media Manager
Baron's Mancave
01.2018 - 05.2020
- Managed front desk operations, including scheduling appointments, processing transactions, and maintaining an organized booking system.
- Provided exceptional customer service by greeting clients, addressing inquiries, and recommending services.
- Maintained the salon’s social media presence, executed targeted marketing campaigns, and provided art direction for photography shoots.
- Oversaw inventory management, storefront administration, and general maintenance to ensure smooth operations.
- Collaborated with management on special events and promotions to enhance client engagement and brand awareness.
Education
Information Technology Certification - Information Technology
Tech901
Memphis, TN05-2021
A.A. - Business Administration & Management
Southwest Community College
Memphis, TN01.2019
Skills
- Sales & Marketing: Brand engagement, partnership development, promotional strategy
- Event & Project Management: End-to-end event management, Cvent,
- IT Support: Tier 1 support, troubleshooting, Microsoft Operating Systems
- Process Optimization: Workflow improvements, data analysis, reporting
- Client Relations: Stakeholder collaboration, client meetings, client satisfaction
- Administration & Management: Database management (10,000 profiles), data governance
- Staff Training: Onboarding, staff supervision, performance improvement
- Strategic Planning: Forecasting, resource allocation, process enhancement
Technology: Cvent, Atlassian JIRA, Microsoft Office Suite, OpenTable
Timeline
Business Analyst
St Jude Children's Research Hospital
10.2022 - Current
IT Support Analyst
Shelby County School District
08.2021 - 10.2022
Creative Cultural Manager
Moxy Hotel
05.2019 - 09.2020
Front Desk & Social Media Manager
Baron's Mancave
01.2018 - 05.2020
Guest Service Manager
Catherine & Mary's
12.2016 - 01.2021
A.A. - Business Administration & Management
Southwest Community College
Information Technology Certification - Information Technology
Tech901
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