Aaron Wetten
Melbourne
Summary
Attentive Junior Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
6
6
years of professional experience
Work History
Service Advisor
Ed Morse Honda
04.2023 - 07.2024
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Assistant Manager
Jiffy Lube
08.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained focus in role as single point of contact for stakeholders with commitment to successfully completing projects on time and within budget.
- Allocated resources and materials to respective departments to accommodate needs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Manager
Highs Petrolium
02.2019 - 07.2021
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed gas and amenities payments.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Prepared daily records of food and gas sales and balanced register drawers.
- Sold store items and vehicle services to customers.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Maintained high standards of job safety, productivity and quality.
- Completed pump inspections every day to look for damage or malfunctions.
Customer Service Associate
Domino's Pizza
08.2018 - 02.2019
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Navigated routes with relevant map programs and GPS systems.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Kept customer and food preparation areas clean and well-organized.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
Associate of Science - General Studies
Howard County Community College
12.2021
Associate of Science - Business Management
Howard County Community College
06.2021
High School Diploma -
Jemicy School
06.2016
Skills
- Sales Monitoring
- Product and Service Knowledge
- Work Planning and Prioritization
- Administration and Reporting
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Problem Resolution
- Complex Problem Solving
- Employee Coaching and Motivation
- Customer Rapport
- Closing and Contract Negotiations
- Business Development Understanding
Additional Information
- USA Junior Olympics Gold Medal Winner - Trampoline 2014.
- USA Junior Olympics Gold Medal Winner - Trampoline 2016.
- Microsoft Office Certified.
- Photoshop Certified.
- Familiar with In-house Inventory and CRM Sales Software.
Timeline
Service Advisor
Ed Morse Honda
04.2023 - 07.2024
Assistant Manager
Jiffy Lube
08.2021 - Current
Assistant Manager
Highs Petrolium
02.2019 - 07.2021
Customer Service Associate
Domino's Pizza
08.2018 - 02.2019
Associate of Science - General Studies
Howard County Community College
Associate of Science - Business Management
Howard County Community College
High School Diploma -
Jemicy School
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