Summary
Work History
Education
Skills
Awards
Timeline
Generic

AARON WOOD

Carrollton,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Takes pride in establishing positive client and coworker rapport.

Work History

ADMIN AND TECH SUPPORT SPECIALIST

AMENTUM, PAE
01.2023 - Current


  • A federal contractor working for the Defense Counterintelligence and Security Agency. Secret Clearance obtained
  • I assist in the planning, reviewing, and auditing of employee travel utilizing the Defense Travel System (DTS) and MyTravel system; Assist and oversee office equipment ordering for all Central Region offices; Record and maintain order forms, FedEx receipts, equipment transfer forms, office billing (i.e
  • Cable, shredding, and office cleaning); Responsible for the receipt and routing of office mail/correspondence; Assist in the employee in and out processing; Provide assistance in the conference room coordination for department, section, and regional meetings; Directly responsible for inputting and managing agency databases as directed.

PERSONNEL SECURITY ASSISTANT, contractor

XLA
08.2019 - 01.2023
  • A federal contractor working for the Dept Of Homeland Security - Immigration and Customs Enforcement. Position of Public Trust
  • Thoroughly reviewed and identified issues on security forms used in granting Entry on Duty and adjudicative decisions; Identified previous investigations and ensured all documents required for suitability are included and completed; Reported derogatory and discrepant information to team lead and section supervision; Continuously navigated through multiple systems (i.e
  • ISMS, Lexis Nexis, NP2 Portal, Selective Service Reg, PCQS (CIS for foreign-born subjects and relatives), FBI - LEEP (Law Enforcement Enterprise Portal), CAS fingerprint system;
  • Reviewed the work of teammates processing and reviewing ROI's (Reports of Investigation) from third-party vendors and assuring complete accuracy and that all necessary forms are uploaded with current work statuses; Uploaded and/or downloaded generated reports containing lists of law enforcement and non-law enforcement personnel; Conducted and assisted in the mailing out of fingerprint cards for completion, as well as processed in-person fingerprinting; Routinely followed agency guidelines of shredding/dissemination of personal information; Successfully completed on-going agency and company training and applied lessons to every day activity and conduct.

TRAVEL SUPPORT SPECIALIST

TRIPACTIONS
10.2018 - 03.2019
  • Key responsibilities included booking, modifying, and canceling flights, hotel rooms, rental cars, and train reservations for corporate travelers; If need be, contacting airlines, hotels, and third- party vendors via outgoing phone calls for reservation modifications; Being available to answer incoming calls for reservation changes.

CUSTOMER SERVICE REP - SIGNATURE FLIGHT SUPPORT

12.2017 - 10.2018
  • Provided excellent customer service to clients, flight crews, and the general public
  • Completed scheduling, transportation, and reservation requests
  • Maintain tracking of all flights, inbound and outbound, and insure all departments are aware and notified of any changes/delays
  • Answered and responded to all phone and email inquiries
  • Maintained the terminal/lobby organization and stocked refreshments with a clean and professional appearance.

BUSINESS OPS COORDINATOR

AMERICAN RED CROSS
10.2017 - 12.2017
  • Managed volunteer staff (3 people) for front desk coverage; Ordered and processed payments for supplies for the offices in the North Texas Region; Performed multiple, in-office accounting tasks.

RISK AGENT

W HOTEL
02.2016 - 10.2017
  • Patrolled guests, residents, and parking garage floors
  • Received, logged, and delivered all packages and mail
  • Provided professional security and customer service; Assisted with guest needs such as luggage assistance, escorts, and amenity deliveries; Contacted emergency services if needed.

Education

Bachelor of Arts - Government And Politics

The University of Texas At Dallas
Richardson, TX

Skills

  • Technical Support and Assistance
  • Tracking and Documentation
  • Customer Communication and Empathy
  • Collaborative Team Player
  • Client Rapport-Building
  • Information Updates
  • Support End-Users
  • Employee Computer Support

Awards

JUNE 2021 - * Received Letter of Appreciation from the Asst. Director of
DHS, ICE, OPR - Waldemar Rodriguez, for the contributions made by myself and my team for the Fiscal year 2020.

Timeline

ADMIN AND TECH SUPPORT SPECIALIST

AMENTUM, PAE
01.2023 - Current

PERSONNEL SECURITY ASSISTANT, contractor

XLA
08.2019 - 01.2023

TRAVEL SUPPORT SPECIALIST

TRIPACTIONS
10.2018 - 03.2019

CUSTOMER SERVICE REP - SIGNATURE FLIGHT SUPPORT

12.2017 - 10.2018

BUSINESS OPS COORDINATOR

AMERICAN RED CROSS
10.2017 - 12.2017

RISK AGENT

W HOTEL
02.2016 - 10.2017

Bachelor of Arts - Government And Politics

The University of Texas At Dallas

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AARON WOOD