Aaron Wright
New Braunfels,United States
Summary
Qualified Advanced Technical Support Specialist with 5 years of helpdesk and customer service experience. Provides comprehensive support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Comal Independent School District
11.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Support Specialist
Home Depot
06.2021 - 10.2021
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Manager
Texas Ski Ranch
05.2017 - 05.2020
- Achievements/Tasks: Customer Service, Adjusted job assignments and schedules based on individual staff strengths to keep pace with changing business dynamics and customer needs
- Microsoft Office Suite, Maintained optimum team environment by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Multitasking, Practiced mediation and conflict resolution internally and with high-profile customers as needed
- Maintained computers to keep business operations functioning
- Contact: Blake Vorwald (General Manager) - 830-627-2843
Education
Bachelor of Science - General Studies
Texas State University
San Marcos, Tx08.2020
Skills
- Troubleshooting hardware and software issues
- Ticket management
- Quality Assurance
- Customer Relationships
- Issue Resolution
- Excellent Communication
Certification
- CompTIA ITF+, 2021
- CompTIA A+, working towards completion
Timeline
Technical Support Specialist
Comal Independent School District
11.2021 - Current
Support Specialist
Home Depot
06.2021 - 10.2021
Manager
Texas Ski Ranch
05.2017 - 05.2020
Bachelor of Science - General Studies
Texas State University
- CompTIA ITF+, 2021
- CompTIA A+, working towards completion
Similar Profiles
EMILY LOPEZEMILY LOPEZ
School Counselor at Comal Independent School DistrictSchool Counselor at Comal Independent School District
Christina BorlikChristina Borlik
Educational Associate Specialist at Comal Independent School DistrictEducational Associate Specialist at Comal Independent School District
Crystal MorenoCrystal Moreno
5th Grade Science Teacher at Comal Independent School District5th Grade Science Teacher at Comal Independent School District