Aaron Zeng
Fairfax,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sonic DriveIn
07.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Head Soccer Referee
CVSRA
01.2018 - 07.2023
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Managed conflict resolutions to encourage professional and positive relationships.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results.
- Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities, and discuss problems.
- Mentored and supported new referees to enhance knowledge of fundamentals of game and apply best practices.
- Addressed rule infractions or complaints by participants to assess any necessary penalties.
Education
High School Diploma -
Deep Run High School
Glen Allen, VA06.2023
Skills
- Customer Relationship Management
- Customer Service
- Corporate Social Responsibility
- Radiation Protection
- Manage Inventory
Timeline
Assistant Manager
Sonic DriveIn
07.2022 - 08.2023
Head Soccer Referee
CVSRA
01.2018 - 07.2023
High School Diploma -
Deep Run High School