Aaronda Stone
Rural Hall,NC
Summary
Customer-focused professional with 16 years of experience in service delivery, care coordination, and administrative support. Expertise in managing client relationships, resolving issues, and maintaining confidentiality. Delivers solutions through effective communication and collaboration while adeptly handling multiple priorities.
Overview
17
17
years of professional experience
Work History
Testing Administrator/EC Teacher Assistant
Winston-Salem Forsyth County Schools
Winston-Salem, NC
08.2016 - Current
- Coordinate testing activities for students, teachers, and staff to ensure schedules and testing requirements are properly managed.
- Communicate with students, teachers, and staff to provide information, answer questions, and address testing concerns.
- Identify, troubleshoot, and resolve testing-related problems in a timely and professional manner.
- Manage multiple responsibilities and deadlines while maintaining accuracy and organization.
- Develop positive working relationships with students and staff through effective communication and dependable support.
- Administer standardized testing protocols to ensure compliance with state and federal regulations.
- Maintain detailed records of test scores, tracking progress over time for individual students and cohorts.
- Improve overall testing experience for students with the use of appropriate accommodations and modifications as needed.
- Manage confidential student information, maintaining strict adherence to data privacy regulations.
Customer Services/Field Care Manager
Humana
Winston-Salem, NC
03.2013 - 07.2015
- Served as a direct point of contact for assigned clients, managing ongoing relationships and addressing customer needs and concerns.
- Tracked client satisfaction and used client feedback and interactions to identify concerns and support a positive client experience.
- Communicated directly with clients and employees to provide information, answer questions, and resolve issues.
- Built and maintained positive client relationships through professional communication, active listening, and dependable follow-through.
- Responded to high-value client inquiries in a friendly, courteous, and timely manner.
- Processed client's requests, orders, and other client-related matters while ensuring needs were addressed accurately.
- Followed up on customer concerns and requests to ensure issues were addressed and resolved appropriately.
- Managed client cases, coordinating with employees and departments to develop effective solutions.
- Established effective relationships with internal counterparts to improve processes and ensure orders were processed in a timely manner.
- Analyzed clients data to identify trends and adjust care strategies effectively, improving overall health management.
- Followed up on clients concerns and requests to ensure issues were addressed and resolved appropriately.
- Maintained accurate customer records and entered information into computer systems with strong attention to detail.
- Maintained accurate clients records and entered information into computer systems with strong attention to detail.
- Handled confidential clients and employee information responsibly and professionally.
- Used decision-making, critical-thinking, and communication skills to manage multiple clients requests and competing priorities.
Collections Representative
Copeland Recovery
01.2010 - 08.2013
- Managed high-volume accounts, ensuring timely follow-up and resolution of payment issues.
- Resolved outstanding debts through effective communication and negotiation techniques.
- Developed and maintained positive relationships with clients to facilitate successful collections.
- Analyzed account histories to identify patterns in payment behaviors, enhancing collection strategies.
- Researched delinquent accounts and contacted debtors to reconcile debt.
- Undated accounts with collection action status and thorough details of each interaction.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-1997
Bachelor of Arts - Psychology
Winston-Salem State University
Winston-Salem, NCMaster of Arts - Education
Strayer University
Greensboro, NC05-2021
Skills
- Data management
- Document management
- Client relationship management
- Effective communication
- Retention support
- Time management
- High-volume management
- Client retention strategies
- Data Analysis Techniques
- Testing Compliance
- Teamwork and collaboration
- Confidential management
Timeline
Testing Administrator/EC Teacher Assistant
Winston-Salem Forsyth County Schools
08.2016 - Current
Customer Services/Field Care Manager
Humana
03.2013 - 07.2015
Collections Representative
Copeland Recovery
01.2010 - 08.2013
Bachelor of Arts - Psychology
Winston-Salem State University
High School Diploma -
East Forsyth High School
Master of Arts - Education
Strayer University