Aaron James Ly
Mountlake Terrace,WA
Summary
Results-oriented server lead with a strong focus on customer satisfaction, employee training, and project management. Proven ability to successfully lead new restaurant openings and enhance team performance through effective training programs.
Overview
6
6
years of professional experience
Work History
Server Lead/Trainer
Din Tai Fung
Bellevue, Washington
03.2021 - Current
- My position at Din Tai Fung as a server lead/trainer was to lead and support my department in all aspects of the restaurant, making sure guest satisfaction was our number one priority. As a trainer, I became the most knowledgeable and go-to person for any situation or questions. Led onboarding training for staff and managers through our 7-day program, promoting efficiency and instilling our core values.
NRO
Din Tai Fung
Vancouver, British Colombia
05.2025 - 08.2025
- NRO stands for new restaurant opening. My job as NRO was to join an A-team and help build the restaurant from the ground up. Coming across various challenges such as hiring, training, team-building skills, and managing junior servers to ensure guest satisfaction for the first few weeks of opening. NROs are typically a temporarily relocated project of about 3-4 months at a time. With NRO being a corporate position, I was able to open up multiple Din Tai Fungs such as New York, Irvine, and Vancouver working alongside our CEO, President of Operations, and Director of Training.
Education
Some College (No Degree) - Business Administration
Edmonds College
Lynnwood, WA09-2026
Skills
- Customer service
- Staff onboarding
- Time management
- Project management
- Conflict resolution
- Communication skills
Timeline
NRO
Din Tai Fung
05.2025 - 08.2025
Server Lead/Trainer
Din Tai Fung
03.2021 - Current
Some College (No Degree) - Business Administration
Edmonds College