Ronnie Catoe
Tulsa,OK
Summary
Experienced restaurant professional with a background in both service and leadership roles within fast-paced dining environments. Making time for my family, education, and finding ways to give back to my community. Ultimately focused on delivering great guest experiences while maintaining high standards for service, quality, and making a hospitable environment for guests and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Restaurant
Tulsa, OK
12.2025 - Current
- Delivered exceptional customer service in fast-paced event settings.
- Managed food and beverage orders efficiently during high-volume events.
- Collaborated with team members to ensure seamless event operations.
- Trained new staff on service protocols and best practices.
Assistant General Manager
McDonald's
Tulsa, OK
10.2022 - Current
- Managed a team of 10-20 staff members at a time, providing training, guidance, and performance evaluations
- Implemented strategies to increase customer satisfaction ratings by 65%
- Created employee schedules based on forecasted business volume while considering labor costs and skill requirements
- Resolved customer complaints promptly by listening attentively, empathizing with their concerns, and offering appropriate solutions
- Collaborated with the human resources department to recruit, interview, hire, and onboard new team members
- Demonstrated strong leadership skills with a positive work culture that promoted teamwork, accountability, and professional growth opportunities
Server
Event Staffing Tulsa
Tulsa, OK
07.2024 - 10.2024
- Delivered professional food and beverage service at corporate events, banquets, and private functions.
- Provided attentive guest service, including taking drink orders, serving plated meals, and fulfilling guest requests
- Handled high-pressure, fast-paced environments while maintaining excellent customer service.
Education
No Degree - Music
Tulsa Community College
Tulsa, OKSociology - University
Grand Canyon University
Skills
Restaurant expert with experience in both front-of-house dining service and management in high-volume environments
Skilled at supervising staff, coordinating shifts, and maintaining efficient daily operations
Emphasis on guest satisfaction and resolving customer concerns to maintain a positive dining experience
Reliable and adaptable with strong multitasking and time-management skills
Committed to maintaining high standards of food service, cleanliness, and team accountability
Certification
- ServSafe
- Food Handler Certification
Volunteering Experience
•Preparing food for the children of St. Francis hospital in collaboration with the Ronald McDonald Charities House
•Preparing food for those in need in collaboration with the Oklahoma Food Bank
•Volunteer gardener with Union High School
•Music for awareness at several events with Tulsa Community College
Timeline
Server
Cheesecake Factory Restaurant
12.2025 - Current
Server
Event Staffing Tulsa
07.2024 - 10.2024
Assistant General Manager
McDonald's
10.2022 - Current
No Degree - Music
Tulsa Community College
Sociology - University
Grand Canyon University