Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Aarthi Inbarajan

Smyrna,TN

Summary

Member Service Associate, with more than 2.5 years experience, with excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances member experiences by employing service-oriented behaviors, understanding member desires and providing customized solutions to build loyalty. Hardworking, passionate with strong organizational skills, eager to learn and an excellent team player.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Member Service Associate

The YMCA Of Middle Tennessee
05.2021 - Current
  • Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Assisted in the retention of members through timely problem resolution and personalized support.
  • Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
  • Collaborated with team members to develop strategies for improving overall member experience.
  • Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
  • Handled sensitive situations with discretion, protecting member privacy while resolving conflicts swiftly.
  • Maintained detailed knowledge of company offerings and industry trends to better serve member needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Amazon.com Services
10.2018 - 01.2019
  • Streamlined the virtual support process for increased efficiency and improved response times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.


Research Assistant

Vanderbilt University
01.2002 - 12.2002
  • Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
  • Enhanced laboratory efficiency by implementing new research techniques and protocols.
  • Maintained a clean and safe laboratory environment, adhering to strict safety guidelines and regulations.
  • Managed inventory of lab supplies, ensuring all necessary materials were readily available for experiments.
  • Utilized advanced analytical techniques such as PCR, ELISA, and HPLC for accurate data collection in various research projects.
  • Prepared samples for analysis by performing complex sample preparation tasks.

Education

Bachelor of Science - Botany,

Women's Christian College
Chennai, India

Master of Science - Genetics

Institute of Basic Medical Sciences
Chennai, India

Skills

  • Data Entry Proficiency
  • Active listening
  • Problem-solving abilities
  • Analytical thinking
  • Excellent communication
  • Conflict resolution
  • Attention to detail
  • Telephone etiquette

Certification

  • Basic Life Support BLS Training - [June 2023- June 2025]
  • First Aid/CPR Certified

Hobbies

Enjoys engaging in repurposing by sewing and also various other small crafts

Languages

Tamil
Native or Bilingual
Hindi
Limited Working

Timeline

Member Service Associate

The YMCA Of Middle Tennessee
05.2021 - Current

Customer Service Representative

Amazon.com Services
10.2018 - 01.2019

Research Assistant

Vanderbilt University
01.2002 - 12.2002

Bachelor of Science - Botany,

Women's Christian College

Master of Science - Genetics

Institute of Basic Medical Sciences

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Aarthi Inbarajan