Aaryanna White
Jacksonville,FL
Summary
Dedicated student and customer service professional with knowledge of customer service delivery and proven multitasking abilities. Committed to maintaining professional relationships and standard of consistent completion to increase profitability and atmosphere of excellence.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Team Leader Manager
Alight Solutions|Randstad
07.2023 - 11.2023
- Trained to understand concept of a team remote environment where we all incorporate our abilities to achieve an interdependent nature where we plant opportunities of individual efficiency and grow collaborative quantitative & quality measure.
- Synchronized steps of the allotted learning environment period alongside my team to spectate their attendance, instructor engagement, questions, quality and confidence adjusting to our individual roles.
- Documented payroll, claims behavioral shifts, attendance, team metrics pioneering recurring contrasting standards notifying my team; as well as developing strong relationships learning how to co-lead as a complete quality unit and work independently.
- Adjusted to oneself upholding and delegated tasks to assist personal equity toward team members by incorporating regulation and positive reinforcement when necessary.
Client Success Specialist
Beyond Finance
02.2023 - 06.2023
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Assisted clients with in-depth answers on how to navigated work-life balance and budgeting gameplan to efficiently pay towards each of their debts while building a savings plan.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Led privacy process and protection for technology misuse training for team members and explained company and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Life & Health Sales Development Advisor
SelectQuote
08.2022 - 09.2022
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales executed bundling, referrals, cross-selling/upselling.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Medical Billing Administrator
Baptist Health
07.2021 - 03.2022
- Analyzed complex Explanation of Benefits policy forms to verify correct billing of insurance carriers, identified medical codes, and created invoices for collection purposes.
- Scheduled and met with primary care physicians for updated hospital policies and procedure.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Demonstrated expertise in interpreting policy language accurately, leading to better-informed decisions on coverage application during claims evaluation.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FL 09.2014 - 05.2018
E.D.D Doctorate of Education -
Southeastern University
Lakeland, FL 05.2001 -
Skills
Detail Oriented
Certification
Certified Christian Life Coach/ At the Table Ministries
Timeline
Team Leader Manager
Alight Solutions|Randstad
07.2023 - 11.2023
Client Success Specialist
Beyond Finance
02.2023 - 06.2023
I.A.P.D.A CERTIFIED DEBT SPECIALIST FOR 3RD PARTY VENDERS
02-2023
Life & Health Sales Development Advisor
SelectQuote
08.2022 - 09.2022
Medical Billing Administrator
Baptist Health
07.2021 - 03.2022
Certified Christian Life Coach/ At the Table Ministries
09-2017
High School Diploma -
Atlantic Coast High School
09.2014 - 05.2018
E.D.D Doctorate of Education -
Southeastern University
05.2001 -
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