AARZOO KAUR CHAHAL
Oak Creek,WI
Summary
Detail-oriented bilingual professional with a Master of Health Administration and extensive experience in healthcare front office operations, patient coordination, and customer service. Proven expertise in scheduling, insurance processing, and team support, complemented by a strong track record in effective leadership and operational oversight. Committed to achieving organizational goals through collaboration and adaptability to changing demands, while excelling in conflict resolution and process improvement. Seeking a role in healthcare administration or business operations to leverage education and experience in delivering efficient, patient-centered services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Citgo
Milwaukee, WI
09.2017 - 01.2025
- Supervised inventory control and facilitated vendor payment transactions to maintain operational efficiency.
- Implemented training programs for staff and streamlined scheduling processes to support service delivery.
- Supervised customer service operations to uphold satisfaction metrics and guarantee accurate cash transaction handling.
- Implemented strategies for daily operations to boost efficiency and streamline team collaboration.
- Developed engaging training content and programs that significantly improved the onboarding experience for new employees.
Healthcare Administration Intern
Advocate Aurora Health
Milwaukee, WI
07.2024 - 08.2024
- Reviewed and assessed care documentation and policies for Illinois region, focusing on identifying gaps and ensuring adherence to regulatory guidelines.
- Formulated and showcased a strategic initiative focused on the implementation of uniform procedures to streamline operations across multiple sites.
- Identified inefficiencies in workflows and introduced optimized strategies to elevate operational effectiveness in rehabilitation services.
Business Assistant
Heartland Dental
Franklin, WI
03.2024 - 06.2024
- Managed patient scheduling, front desk operations, and insurance verification using Dentrix.
- Processed billing, handled claims, and ensured HIPAA compliance.
- Assisted patients with treatment plans and coordinated care with providers.
- Managed scheduling and coordination of patient appointments to optimize workflow efficiency.
- Developed and maintained office procedures to enhance operational effectiveness and team collaboration.
Merchandising Service Team
Lowes Hardware
Franklin, WI
04.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Client Coordinator
Ideal Image
Greenfield, WI
07.2023 - 11.2023
- Scheduled client appointments and maintained accurate records.
- Provided consultation support and addressed client concerns.
- Contributed to a welcoming environment that improved client retention.
- Managed client schedules and appointments to optimize service delivery and enhance customer satisfaction.
- Coordinated communication between clients and medical staff, ensuring clear understanding of procedures and expectations.
Education
Master of Health Administration -
University of Wisconsin-Milwaukee
Milwaukee, WI12-2024
Bachelor of Science - undefined
University of Wisconsin-Milwaukee
Milwaukee, WI12-2022
Master of Science -
Oa
Skills
- Office & Scheduling Software: Dentrix, EHR systems, Microsoft Word, Excel, PowerPoint
- Healthcare Administration: Patient scheduling, front desk operations, treatment planning
- Insurance & Billing: Verification, claims processing, and billing procedures (Dentrix)
- Compliance & Records: HIPAA regulations, patient privacy, data entry & recordkeeping
- Communication Skills: Patient interaction, conflict resolution, bilingual (English, Punjabi)
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
BLS certification
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Healthcare Administration Intern
Advocate Aurora Health
07.2024 - 08.2024
Business Assistant
Heartland Dental
03.2024 - 06.2024
Client Coordinator
Ideal Image
07.2023 - 11.2023
Merchandising Service Team
Lowes Hardware
04.2022 - 11.2023
Assistant Manager
Citgo
09.2017 - 01.2025
Bachelor of Science - undefined
University of Wisconsin-Milwaukee
Master of Health Administration -
University of Wisconsin-Milwaukee
Master of Science -
Oa