Aasha Overton
Denton,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Mustang Creek Estates of Frisco
01.2018 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Mobile Activation
Best Buy
01.2013 - 01.2014
- Enhanced customer satisfaction with timely project delivery and consistent communication during the activation process.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped customers transfer/connect new phone service and internet.
Babysitter
Self Employed
01.2009 - 01.2014
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Taught children to organize toys, wash hands, and share by leading by example.
- Guided school homework and read bedtime stories to support development.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
Sales Representative
Holister
01.2012 - 04.2012
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Little Elm Highschool
Little Elm, TX06.2013
Skills
Respectful and Compassionate
Time Management
Elderly Care
Problem-Solving
Multitasking and Organization
Relationship Building
Compassionate Care
Flexible Schedule
Verbal and written communication skills
Critical Thinking
Certification
- Certified Yoga Instructor
Hobbies
- Dance/ Tumbling
- Athletics
- Playing with kids
- Arts and crafts
- Learning different cultures and languages
- Cooking
- Knife throwing/ Shooting
Timeline
Caregiver
Mustang Creek Estates of Frisco
01.2018 - 08.2018
Mobile Activation
Best Buy
01.2013 - 01.2014
Sales Representative
Holister
01.2012 - 04.2012
Babysitter
Self Employed
01.2009 - 01.2014
High School Diploma -
Little Elm Highschool
- Certified Yoga Instructor
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