Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ginger Nees Birk

Henrietta,TX

Summary

Started in Assisted Living in 1998, as Assistant Executive Director, learning most everything about Assisted Living while on the job, and promoting to Executive Director within the first year. Over the next 22 years, have worked as an Executive Director for 6 different companies, as each company was bought/sold/merged, in various communities in Texas including Wichita Falls, Vernon, Grand Prairie, San Antonio and Graham. Although basics for each assisted living company and location was the same, each had their own systems, policies, and culture which required some flexibility, open-mindedness, and patience. In the last year and half with Brookdale, promoted to Area Director, helping the District Director oversee operations in 3 other communities in addition to home community in Wichita Falls. Throughout Assisted Living career, have been able to stabilize home community, which allowed the opportunity to assist regional team in struggling communities with state regulatory concerns, internal audits, day to day operations, HR investigations, and budgeting. Although, I enjoy working in communities as ED, the transition to Operations Specialist has been very rewarding and fulfilling, with both Eclipse Senior Living as well as my current position with Mustang Creek Estates. Moving campus to campus, allowed me to work with various teams and families, working to create a positive culture by creating better teamwork and accountability.

Overview

17
17
years of professional experience

Work History

Operations Specialist

Mustang Creek Estates
03.2023 - Current
  • Oversaw day-to-day operations on various campuses, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Created a positive culture, by promoting teamwork and accountability that contributed to better family and resident satisfaction, and lessoned move outs.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.


Senior Living Advisor

A Place For Mom Senior Living Referral Service
03.2022 - 01.2023
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Annual Quota 106.4%
  • 50-60+ phone calls per day
  • Connected with 56% of families per month
  • Over 50+ of leads referred to communities monthly.

Sales Director

Sagora/Eclipse
10.2021 - 01.2022
    • Learn new company standards and update lead base thru transition
    • Continue to re-establish relationships with referral sources
    • Manage leads and tours for both Wichita Falls and Graham communities
    • Achieved 6 move ins in October 2021
    • Exceeded sales goals through effective time management and resource allocations

Elmcroft/ Eclipse – Operations Specialist

Eclipse Senior Living
12.2019 - 09.2021
    • Training of new Executive Directors in communities in Texas
    • Leadership and Team building during Executive Director Transition
    • Trouble shooting various areas of communities where there may be shortfalls in conjunction with regional team directors
    • Assisting Sales and/or acting as Sales in their absence in giving tours and/or follow up with prospects and families.
    • Worked with Business Office Managers on HR files, AR, and AP as needed.
    • Identified issues, analyzed information and provided solutions to problems

Elmcroft Senior Living - Executive Director

10.2018 - 12.2019
  • Maintained over 95% occupancy since transition
  • Successfully replaced 3 key positions 3 months after transition, while maintaining productive, positive culture for remainder of staff, as well as for residents
  • Exceeded budgeted revenue by over $25K

Brookdale Senior Living - Executive Director/Area Director Of Operation

10.2012 - 09.2018
  • Day to Day operations of a 69 unit assisted living, which includes being accountable for recruiting & training, along with team development, along with revenue & expense management, while maintaining over 95% occupancy over past several years
  • High score internal audits in regards to policies and procedures including HR files, business files, as well as clinical
  • Very few state deficiencies, and no major health violations
  • Low employee turnover
  • Promoted to Area Director year and 1/2 prior to transition, assisting regional team to oversee 2 other communities in Wichita Falls, and 1 in Graham while also maintaining home community in Wichita Falls

Horizon Bay Senior Living - Executive Director

05.2008 - 10.2012
  • Maintained occupancy above 95% in a 68 unit community with 11 Alzheimer's and Dementia units
  • High internal audit scores for company policies
  • Low employee turnover
  • Very few state citations/no major citations
  • Assisted other communities in DFW area with day to day operations and state visits/plan of corrections in absence of Executive Director, while also maintaining home community
  • Exceeded budget/NOI expectations, maintaining around 30% margin

Education

Associate of Arts - General Studies

Texas Tech University
Lubbock, TX
12.1994

Skills

  • Relationship building
  • Policy and procedure adherence
  • Financial management
  • Team building
  • Staff management
  • Strategic planning
  • Reporting and documentation
  • Budgeting
  • Conflict resolution
  • Staff retention & training
  • Operations management
  • Excellent Customer Service and follow up
  • Dependable and Responsible
  • Training and Development
  • Auditing and Trouble shooting
  • Teamwork and Collaboration

Timeline

Operations Specialist

Mustang Creek Estates
03.2023 - Current

Senior Living Advisor

A Place For Mom Senior Living Referral Service
03.2022 - 01.2023

Sales Director

Sagora/Eclipse
10.2021 - 01.2022

Elmcroft/ Eclipse – Operations Specialist

Eclipse Senior Living
12.2019 - 09.2021

Elmcroft Senior Living - Executive Director

10.2018 - 12.2019

Brookdale Senior Living - Executive Director/Area Director Of Operation

10.2012 - 09.2018

Horizon Bay Senior Living - Executive Director

05.2008 - 10.2012

Associate of Arts - General Studies

Texas Tech University
Ginger Nees Birk