Amie Cappadona
Wilmington,North Carolina
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Mega Corp Logistics
Wilmington, NC
05.2019 - Current
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Oversaw implementation of procedures, goals, and objectives within operations.
- Built strong operational teams to meet process and production demands.
Ecommerce Administrator
REEDS Jewelers Corporate Office
Wilmington, United States
09.2013 - 04.2019
- Aided colleagues, managers and customers through regular communication and assistance.
- Process fulfillment of internet orders, including product identification, store-to-store transfer of merchandise, vendor coordination, fraud verification, tracking, packaging and shipping.
- Managing each monthly reconciliation report to ensure funding matches all transactions.
- Maintain a solid understanding of jewelry and the product that is sold on all sales related websites
- Responsible for reporting any issues/defects occuring on the website.
- Promoted from Customer Service Associate to Ecommerce Administrator.
Education
BBA - Business Administration
University of North Carolina At Wilmington
Wilmington, NC05.2012
Skills
- Business Correspondence
- Customer Relationship Management
- Experience in Leadership
- Logistics Oversight
- Planning and Coordination
- Team Building
- Relationship Building
- Strong Work Ethic
- Reliable & Trustworthy
Timeline
Operations Specialist
Mega Corp Logistics
05.2019 - Current
Ecommerce Administrator
REEDS Jewelers Corporate Office
09.2013 - 04.2019
BBA - Business Administration
University of North Carolina At Wilmington
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