Taylor Potter
San Bernardino,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Rapid Response Monitoring
06.2023 - Current
- Verifies, responds to, and dispatches on emergency signals.
- Notify customers on non-emergency signals.
- Notify responders on emergency signals after dispatch.
- Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint).
- Maintain a Quality Assurance average score of 90% or higher.
- Process GPS emergency alarms and signals.
- Triangulum AI™ and IRIS software including: Low-Priority, High-Priority, Two-Way and GPS/PERS Alarm Processing
- Must possess the ability to provide exceptional internal and external customer service.
Agriculture Instructor
Yuma Catholic High School
08.2018 - 06.2023
- Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
- Pursued profession development activities to broaden and deepen knowledge of content and teaching skills
- Established clear objectives for all lessons, units, and projects.
- Developed, administered, and graded test in order to evaluate students' progress.
- Adapted teaching methods and materials to meet students' varying needs.
- Communicated with peers, colleagues, administrators, and parents to meet and exceed teaching goals
- Created lesson plans in line with state curriculum and school curriculum standards
- Taught Agriculture, Food & Natural Resources, Animal Sciences, Agriculture Business, and Plant Science.
- Taught Dual enrollment course through local community college.
CSR 2
Burrtec Waste Industries
08.2017 - 08.2018
- Maintain up-to-date account information for Riverside and San Bernardino County's.
- Process daily and weekly reports for various departments and city personnel using data from multiple sources while maintaining 100% accuracy.
- Train new employees and provided cross-training for other customer service representatives.
- Answer multi-line phones and assisted customers at counter.
- Post customer payments and processed daily bank deposits.
- Work under strict deadlines for billing purposes and other time-sensitive projects.
- Resolve customer complaints.
- Process pay off demands in regards to property liens for delinquent accounts.
- Researched and processed accounts for collections.
- Knowledgeable in residential, commercial, and industrial trash containers.
- Knowledgeable in new AB341 regulations.
- Informed public on recycling and organic waste removal.
Shift Leader
Yogurtland
06.2015 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed overstocking, restocking and inventory control procedures.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Science - Agriculture
California Polytechnic State University
Pomona, CA03.2016
Skills
- Recordkeeping and File Management
- Operations Management
- Office Supplies and Inventory
- Business Correspondence
- Spreadsheet Development
- Customer Engagement
- Supervision Abilities
- Multitasking and Time Management
Timeline
Operations Specialist
Rapid Response Monitoring
06.2023 - Current
Agriculture Instructor
Yuma Catholic High School
08.2018 - 06.2023
CSR 2
Burrtec Waste Industries
08.2017 - 08.2018
Shift Leader
Yogurtland
06.2015 - 08.2017
Bachelor of Science - Agriculture
California Polytechnic State University
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