Aashley Dover

Phlebotomy Supervisor | BronxCare Health System
New York, NY | August 2026–Present

• Departmental Operations & Leadership: Oversee daily inpatient and outpatient phlebotomy operations, directing staff assignments, workflow coordination, and service coverage across multiple clinical locations to support timely specimen collection and continuity of patient care.
• Workforce Management & Staff Development: Supervise and coordinate a team of 11–20 phlebotomy personnel, managing staffing coverage, scheduling, performance expectations, team communications, training, and operational accountability to maintain departmental efficiency and service standards.
• Quality Assurance & Regulatory Compliance: Maintain departmental quality assurance documentation and support Joint Commission readiness, ensuring accurate records for equipment calibration, refrigerator temperature monitoring, centrifuge maintenance, environmental cleaning, and applicable New York State laboratory requirements.
• Clinical Workflow & Specimen Quality: Monitor specimen collection workflows, including routine and STAT laboratory draws, patient identification, specimen labeling, specimen integrity, and difficult collections; collaborate with nursing and medical teams to address missed draws, collection delays, and quality concerns.
• Process Improvement & Operational Problem-Solving: Identify and escalate recurring workflow disruptions, laboratory information system and label-printing issues, equipment concerns, and departmental deficiencies; coordinate with information technology, facilities, and laboratory leadership to investigate problems and support corrective actions.
• Interdepartmental Collaboration & Resource Management: Partner with physicians, nursing leadership, laboratory personnel, hospital administration, and support departments to coordinate clinical coverage, address operational concerns, oversee supply and equipment readiness, conduct staff huddles and in-services, and promote patient safety and continuous quality improvement.

• Coordinated inpatient specimen collection activities, prioritizing routine and STAT laboratory orders according to clinical urgency and established hospital procedures to support timely patient care.
• Collaborated with nursing staff, physicians, and laboratory personnel to resolve collection challenges, communicate difficult draws, and address specimen-related concerns while maintaining continuity of care.
• Promoted specimen quality and patient safety by adhering to patient identification protocols, specimen labeling standards, infection prevention practices, and established laboratory procedures.

Experienced a career interruption during the COVID-19. Returned to college in 2023 to continue my education and professional development.

• Multi-Site Phlebotomy Operations: Supported phlebotomy operations across multiple New York City Patient Service Centers (PSCs), adapting to varying patient volumes, staffing needs, and site-specific workflows to maintain efficient operations and consistent service delivery.
• Team Leadership & Operational Support: Provided day-to-day guidance and technical support to phlebotomy personnel, reinforcing collection procedures, patient service standards, safety protocols, and operational expectations across assigned locations.
• Mobile Phlebotomy & Patient Care: Performed mobile specimen collection services for patients in off-site care settings, adapting venipuncture techniques and collection practices to individual patient needs while maintaining professionalism, patient comfort, and specimen quality.
• Specimen Integrity & Quality Assurance: Performed venipuncture and capillary blood collection while ensuring accurate patient identification, specimen labeling, proper collection techniques, specimen handling, and compliance with established laboratory protocols.
• Workflow Coordination & Problem Resolution: Supported patient flow, prioritized collection activities, addressed difficult draws and collection challenges, and collaborated with site personnel and laboratory teams to resolve specimen-related issues and maintain operational continuity.
• Safety, Compliance & Resource Management: Maintained clean and organized collection areas, monitored phlebotomy supply availability, followed infection prevention and patient confidentiality requirements, and adhered to laboratory safety procedures and established quality standards.