PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Timeline

AASIYA CORNWALL

Inclusive Links
Bronx,USA
1
Certification
14
years of professional experience

Demonstrated reliability and customer-centric approach in administrative support, customer service, direct support services, and sales roles.

Work History

Direct Support Professional

3 Years
Inclusive Links | 08.2023 - Current
  • Assisted clients with daily living activities.
  • Provided community habilitation and respite services.
  • Supported client independence, safety, and emotional well-being.
  • Maintained professionalism and confidentiality consistently.

Administrative Assistant

4 Years
College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT) | 05.2018 - 05.2022
  • Assisted students and staff with customer service inquiries.
  • Supported administrative manager in daily office tasks.
  • Addressed student questions and resolved administrative challenges.
  • Organized records and facilitated departmental operations.

Package Handler

2 Months
FedEx | 12.2020 - 02.2021
  • Assisted in loading and organizing packages to meet delivery deadlines.
  • Supported adherence to safety protocols in a busy warehouse setting.

Telesales / Retention Agent

10 Months
DIGICEL Group | 05.2017 - 03.2018
  • Led telesales initiatives for mobile services.
  • Coordinated appointment scheduling for sales agents.
  • Fostered customer loyalty through tailored service solutions and proactive communication.

Sales Associate

2 Months
R.I.K Bookstore | 06.2014 - 08.2014
  • Provided customer service and cashier support
  • Managed inventory and stocked merchandise

Sales Associate

8 Months
Bang Bang | 02.2013 - 10.2013
  • Operated cash register and assisted customers
  • Maintained inventory and supported sales operations

Education

Bachelor of Science - Psychology

University of the West Indies, St. Augustine | Trinidad and Tobago | 12.2016

Major Psychology

Minor Criminology

Certificate - Criminology

University of the West Indies, Open Campus | 05.2012

Skills

Client support
Time management
Behavior redirection
Housekeeping tasks
Decision-making support
Computer skills
Customer service
Data entry
Goal oriented
Building rapport
Appointment setting
Attention to detail
Adaptability and dependability
Verbal and written communication
Professional communication
Customer engagement
Relationship building

Certification

  • YouthLink Apprenticeship Program — Republic Bank Limited (2009–2010)
  • Certificate in Starting a Small Business — Business Development Limited

Timeline

Direct Support Professional

Inclusive Links
08.2023 - CurrentRead More

Package Handler

FedEx
12.2020 - 02.2021Read More

Administrative Assistant

College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT)
05.2018 - 05.2022Read More

Telesales / Retention Agent

DIGICEL Group
05.2017 - 03.2018Read More

Sales Associate

R.I.K Bookstore
06.2014 - 08.2014Read More

Sales Associate

Bang Bang
02.2013 - 10.2013Read More

University of the West Indies, Open Campus

Certificate from Criminology
Read More

University of the West Indies, St. Augustine

Bachelor of Science from Psychology
Read More
AASIYA CORNWALL