Aayliah Jackson
America's Best Contacts and Glasses
CHARLOTTE,NC
12
years of professional experience
Results-driven military veteran with strong skills in customer engagement and inventory management. Experienced in training new team members and ensuring seamless operations, committed to enhancing customer satisfaction and operational excellence. Time management, professionalism, and ample communication skills are a few of my job qualities.
Work History
Sales Associate/Front Desk Receptionist
2 Years 1 Month- Assisted customers in selecting eyewear options, enhancing overall shopping experience.
- Processed sales transactions efficiently, ensuring accurate financial records.
- Educated customers on product features and benefits, increasing informed purchasing decisions.
- Managed inventory levels and coordinated restocking efforts to maintain optimal product availability.
- Trained new associates on customer service protocols and operational procedures to enhance team performance.
Optometric Technician
1 Year 6 Months- Performed pre-examination tests to assess visual acuity and eye health.
- Assisted optometrists in patient examinations, ensuring efficient workflow and accurate data collection.
- Managed appointment scheduling and maintained patient records using electronic medical record systems.
- Educated patients on contact lens care, eyewear options, and post-operative procedures.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Chaplain Assistant
3 Years 2 Months- Provided spiritual support to service members during critical life events and transitions.
- Coordinated and facilitated religious services, ensuring accessibility for diverse military personnel.
- Assisted in developing and implementing programs promoting emotional resilience among troops.
- Collaborated with multidisciplinary teams to address the holistic needs of service members and families.
- Maintained accurate records of counseling sessions, ensuring confidentiality and compliance with regulations.
- Led outreach initiatives to foster community engagement within military installations.
Front Desk Receptionist
8 Months- Managed patient check-in and check-out processes, ensuring seamless operations and positive experiences.
- Collaborated with medical staff to ensure timely communication regarding patient needs and appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Associate/Retail Keyholder
3 Years 9 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring stock levels met customer demand effectively.
- Collaborated with team members to maintain store presentation and visual merchandising standards.
- Trained new sales associates on operational procedures and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Applied Science - Optometry Technician
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Insurance verification
Timeline
Sales Associate/Front Desk Receptionist
America's Best Contacts and Glasses
04.2024 - 05.2026Read More
Optometric Technician
Low Country Eyecare
08.2022 - 02.2024Read More
Chaplain Assistant
United States Air Force, USAF
03.2018 - 05.2021Read More
Front Desk Receptionist
St. Joseph Candler Urgent Care
06.2017 - 02.2018Read More
Sales Associate/Retail Keyholder
Express Factory Outlet
03.2014 - 12.2017Read More
Ogeechee Technical College
Associate of Applied Science from Optometry Technician
Read More