Summary
Overview
Work History
Education
Skills
Additional Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Jessica Murray-Cruz

Miramar,FL

Summary

Dedicated hospitality professional with 4 years of experience in the entertainment and dining sectors, excelling as both a server and assistant manager. Successfully managed team operations and resolved guest concerns, ensuring exceptional service in fast-paced environments. Proficient in staff supervision, inventory management, and enhancing guest experiences, while maintaining professionalism under pressure. Currently pursuing an Associate of Science in Medical Assisting to integrate healthcare administration skills within the hospitality framework.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate/Front Desk Receptionist

European Wax Center
Pembroke Pines, FL
03.2025 - Current
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed promotional strategies to increase sales volume.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Server

Ovivi's Restaurant
05.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Manager

Cinemark Paradise 24 & XD
05.2022 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Science - Medical Assisting

Keiser University
Pembroke Pines, FL
06-2026

Some College (No Degree) - Associates of Science

Broward College
Pembroke Pines, FL

High School Diploma -

Everglades High School
Miramar, FL
06-2023

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Listening skills
  • Upselling and cross selling
  • Cash handling
  • Positive and professional
  • POS system operation
  • Feedback implementation

Additional Skills

  • Exceptional customer service
  • Adaptability/Flexibility
  • Collaboration/Teamwork
  • Multitasking

Affiliations

Villa Maria Nursing Center

North Miami, Florida

Freshman Year of High School (Aug. 2020 - Dec. 2020)

  • Assisted elderly residents with daily activities and companionship.
  • Helped organize recreational activities and community events.
  • Supported staff with administrative and caregiving tasks

Church Group Member at Oasis Church
Pembroke Pines, Florida (October 2024– Present)

  • Participated in weekly meetings and community service events.
  • Assisted with organizing youth events, fundraisers, and outreach projects.
  • Collaborated with peers to plan group activities and support local causes

Accomplishments

Church Group Member of Oasis Church

Pembroke Pines, Florida

  • Helped organize and distribute hundreds of real Christmas trees to families in need, spreading holiday cheer and supporting the local community.
  • Collaborated with group members and local donors to coordinate logistics, transportation, and outreach for the tree giveaway.
  • Contributed to planning and executing charitable events during the holiday season, reinforcing teamwork and service values.

Certification

  • HIPPA
  • Osha
  • CPR
  • Medical Errors

Timeline

Sales Associate/Front Desk Receptionist

European Wax Center
03.2025 - Current

Server

Ovivi's Restaurant
05.2024 - 03.2025

Assistant Manager

Cinemark Paradise 24 & XD
05.2022 - 10.2024

Associate of Science - Medical Assisting

Keiser University

Some College (No Degree) - Associates of Science

Broward College

High School Diploma -

Everglades High School

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