Surangana Dutta

Motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring guests have a positive experience. Proven ability to provide customers with excellent service, demonstrate professionalism, and build strong relationships. Adept at handling customer inquiries and resolving issues in a timely and efficient manner.

• Packed and labeled merchandise to prepare for loading and shipment to customers. Used pallet jacks to move items to and from warehouse locations. Examined packages and goods for damage and notified vendors of replacement needs. Updated inventory and production information using warehouse management systems and scanner guns. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Read computer-generated move tickets, put-away labels, and delivery labels to properly move merchandise.
• Achieved safety and efficient military transport of cargo and passengers. Managed logistics for air transport of medical equipment and food to facilitate timely delivery. Demonstrated in-depth understanding of requirements for international air transportation activities. Checked import and export documentation to determine cargo contents.
• Operated cash register or POS system to receive payment by cash, check, and credit card. Accepted cash and credit card payments, issued receipts, and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change. Delivered high level of customer service to patrons using active listening and engagement skills.

• Nepali, Fluent
• Hindi, Intermediate

References available upon request