Shazeema Ali
Queens,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with a warm personality and strong work ethics. Quick learner with excellent communication and computer skills.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Radisson Hotel, JFK Airport
Jamaica Ny, NY
07.2020 - Current
- Provided guest assistance and recommendations for tourist attractions.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Cargo Office Agent
World Wide Flight Services
Jamaica, NY
02.2016 - 06.2020
- Performs all functions of the customer's in-house computer system, including Automated Air Manifest System (AMS) and Automated Air Export System (AES), as required.
- Prepare and handle all phases of import and export documentation, including, but not limited to: calculating freight, storage, and other related charges; preparing documents for next sector transfer, delivery, and other related cargo handling phases, such as preparing cargo manifests.
- Accept and check air waybills against customs and other regulatory agency requirements such as cargo screening.
- Ensure compliance with airline customer requirements.
- Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs and Border Protection (CBP), and all other applicable regulatory guidelines.
- Data capture and input required for airline computer systems or other cargo software applications, such as ‘Cargo Spot’. Assign shipments in relevant computer systems in accordance with airline booking and load planning.
- Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline-specific products. Arrange Police escorts when relevant/required.
- Ensure special cargo is dispatched to relevant flights in time to meet scheduled departure. Breakdown Air waybills (AWBs) in accordance with airline requirements.
- Prepare computer manifests and other records in accordance with airline
Education
Associate of Arts - Nursing Education
BMCC
Manhattan05.2020
High School Diploma -
William H. Maxwell High School
Brooklyn, NY06.2015
Skills
- Friendly service mentality
- Flexible and Adaptable
- Cultural Awareness
- Excellent Time Management
- Payment Processing
- Customer Relations
- Reliable and Responsible
- Flight Records Management
- Conflict Resolution
- Written Communication
- Security Regulations
- Flight Log Updates
- Airport Operations
- Guest Satisfaction
- Cash Drawer Balancing
- Hospitality and Accommodation
- HMS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Guest Service Agent
Radisson Hotel, JFK Airport
07.2020 - Current
Cargo Office Agent
World Wide Flight Services
02.2016 - 06.2020
Associate of Arts - Nursing Education
BMCC
High School Diploma -
William H. Maxwell High School
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