Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Harripersaud

Jamaica,New York

Summary

History includes managing customer service, sales and operational areas for Caribbean airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Capable of interpreting flight schedules and weather reports. Adept at working in stressful situations with little to no supervision. Specialties include Gate and Ticketing. Courteous Passenger Service Agent boasting 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Capable of handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly with the ability to go the extra mile to ensure customer satisfaction. Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Able to investigate and resolve routine and complex passenger and service issues in an independent manner. Seeking a fast-paced position with a growing team. Dedicated professional with experience in handling airline check-in services and managing baggage activities can be utilized. Efficient and hardworking with a can-do attitude. Talented in handling reservations and providing passengers with detailed information regarding travels. Exceptional communication and interpersonal skills with the ability to work a flexible schedule, including holidays, weekends and evenings.

Overview

10
10
years of professional experience

Work History

Passenger Service Agent

Swissport USA
SOUTH OZONE PARK, NEW YORK
02.2017 - Current
  • Excelled in working with Microsoft ( Excel, Word, Swissport USA, Jamaica --, PowerPoint, and Vision ) Caribbean Airlines.
  • Extremely skilled in April 2017- Present computer scanning, database Announcing Flights Updates And Boarding Protocols over the Airport PA system.
  • Basic Math Skills.
  • Assisting Coordinating and handling flights in a timely manner.
  • Customer Service and Tagging bags to required destination.
  • Communication Skills.
  • Working under pressure Checked Passengers in at the ticket counter.
  • Effective Time Management Dealing with unsatisfied customers in a calm and accurate attitude.
  • Adapting to different age groups The Little Cuckoo Group Family Daycare, Queens --.
  • Supervising Seasonal Substitute.
  • Patient under pressure.
  • Hired, trained and motivated employees to provide exceptional passenger care and support.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored security and maintained operational protocols.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Sales Representative

Kid City
SOUTH OZONE PARK, NEW YORK
11.2013 - 06.2015
  • Directing Customers to needed merchandise.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

Education

Borough Of Manhattan Community College, BMCC)
Manhattan, NY

Certificate Of 36 hour training as Phlebotomy Technician -

New York Medical Training Center
Flushing, NY

High School Diploma -

John Adams High School
08.2013

Skills

  • Customer service management
  • Check-in processes
  • FAA regulations
  • Ticketing
  • Fares calculations
  • Public announcements
  • Baggage handling
  • Boarding gate procedures
  • Performance improvements
  • Payment processing
  • Friendly service mentality
  • Stocking and replenishing
  • Multi-tasking strength
  • Cash register operations
  • Communication skills
  • Problem-solving skills
  • Cash handling
  • Interpersonal skills
  • Relationship building

Timeline

Passenger Service Agent

Swissport USA
02.2017 - Current

Sales Representative

Kid City
11.2013 - 06.2015

Borough Of Manhattan Community College, BMCC)

Certificate Of 36 hour training as Phlebotomy Technician -

New York Medical Training Center

High School Diploma -

John Adams High School