passenger assist
Regina Hernandez
Menzies Aviation
Austin,Tx
Summary
Results-oriented professional with experience in customer service and operations. Skilled in facilitating check-in processes and resolving passenger inquiries, leading to improved efficiency and satisfaction. Ready to leverage strong teamwork and time management skills to enhance travel experiences.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
3
Languages
6
years of professional experience
Work History
Passenger Service Agent
2 Months- Facilitated check-in processes, ensuring prompt passenger boarding and adherence to flight schedules.
- Assisted passengers with baggage handling, providing exceptional customer service during peak travel times.
- Streamlined operational workflows, improving turnaround times for aircraft arrival and departure.
- Coordinated with airline staff to resolve passenger inquiries, enhancing overall travel experience.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
Sales Associate
7 Months- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of current trends to provide informed recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Organized merchandise displays to maximize visual appeal and accessibility.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Participated in inventory management, ensuring stock accuracy and availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Receptionist
7 Months- Greeted and welcomed clients, ensuring positive first impressions in high-traffic environment.
- Managed multi-line phone system, efficiently directing calls and inquiries to appropriate departments.
- Scheduled appointments and coordinated office calendars for optimal resource allocation.
- Maintained accurate records of client interactions, enhancing data retrieval and service delivery efficiency.
- Scheduled appointments and maintained calendars for staff, optimizing daily operations and resource allocation.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Shift Leader
2 Years 2 Months- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Coordinated shift scheduling to optimize staff coverage and maximize efficiency during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Led shift meetings to communicate goals, expectations, and updates effectively.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
- Handled cash transactions accurately, maintaining accountability in daily revenue reports.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist
1 Year- Assisted in managing inventory of office supplies, promoting cost-effective purchasing strategies.
- Collaborated with team members to streamline front desk operations, improving workflow consistency.
- Provided administrative support by preparing documents and correspondence for management review.
- Resolved client issues promptly, contributing to enhanced customer satisfaction and loyalty initiatives.
- Scheduled appointments using electronic health record (EHR) systems to optimize provider availability.
- Verified patient insurance information and processed billing inquiries to enhance financial accuracy.
- Assisted in maintaining medical records compliance with privacy regulations and organizational standards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma
- [3.0] GPA
- Extracurricular Activities: Photography, Health, Mariachi, Orchestra, Theater arts
Skills
Passenger assistance
Customer service management
Baggage handling
Strong organization
Check-in procedures
Public announcements
Customer service
Customer assistance
Work ethic and integrity
Cash handling
Time management skills
Patience and empathy
Team collaboration
Languages
Spanish
Full Professional
English
Native or Bilingual
Korean
Limited Working
Timeline
Passenger Service Agent
Menzies Aviation
05.2026 - Current
Sales Associate
Nordstrom
10.2025 - 05.2026
Receptionist
Mercedes Benz
02.2025 - 09.2025
Shift Leader
Schlotzsky's
10.2022 - 12.2024
Receptionist
RE Medical
01.2021 - 01.2022
Eastlake High School
High School Diploma