Ababacar Thiam
Silver Spring,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Overview
19
19
years of professional experience
Work History
Lead Bakery Market Manager
Panera Bread, LLC
05.2010 - Current
- Acts as a proactive business partner to the Area Operating Partners (AOPs) in assigned markets for all areas of bakery operations, ensuring the right plans and activities are prioritized and in place to achieve consistent results through the Bakery Training Specialists (BTSs) who live market.
- In partnership with AOPs, creates the plans to achieve established goals for the region, ensuring the execution of the exiting bakery business, the rollout of new bakery items, and all related changes. This will occur through market development plans and achieved through each market’s BTSs.
- Is responsible for creating a market development plan that addresses bakery staffing/retention, baker onboarding, training execution and certification, and ongoing baker development and accountability.
- Fosters a culture of Bakery Mastery within assigned markets, which is defined as ensuring a high focus and attention on high-quality bakery environment and products, excellence in all aspects of bakery execution, and high accountability through validation of core bakery commitments and standards.
- Responsible for partnering with all AOPs to ensure every cascading rollout event for bakery is high-quality, engaging, educational, and effective.
- Directly accountable for assigned market’s bakery metrics performance, including the sales growth, baked product quality, and profitability of the bakery business.
- Ensures high-quality products through the mastery of and consistent use of Panera’s bakery standards, acting a standard bearer for established tools and processes.
- Demonstrates a bias for action in resolving outlier performance, equipment issues that impact quality/safety, barriers to bakery execution, the consistent execution of new bakery tests and rollouts.
- Partners with local Fresh Dough Facilities (FDFs) where all dough is manufactured. Actively works with FDF management to ensure high-quality dough validation and product quality resolution.
- Is responsible for the development and growth of the BTSs within assigned markets, providing direct supervisory oversight, ongoing training, performance management, and career development.
- Executes various bakery projects and initiatives as assigned.
Bakery Manager
Paul Bakery
08.2011 - 02.2013
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Spearheaded efforts towards achieving sustainability goals within the bakery department by reducing energy consumption and promoting eco-friendly packaging options.
Assistant Manager, Asset Protection
Macy's
10.2008 - 04.2010
- Recruit, interview, hire, train, and develop a team of Asset Protection direct reports, providing necessary feedback and coaching; conduct quarterly and annual performance check-ins, making talent development and promotion decisions; address colleague concerns; collaborate with HR on performance and conduct issues.
- Assist the Asset Protection Manager in supervising indirect reports.
- Protect and monitor company assets, alarms, property, colleagues, and visitors by enforcing company and Asset Protection policies.
- Drive all aspects of The Shortage Program and cultivate a Shortage culture.
- Identify shortage results and causes, collaborating with AP Manager/Store Manager to create effective preventive action plans supporting profit objectives; initiate new programs and procedures to reduce shortage through training and development of the Asset Protection team.
- Manage and monitor internal and external case productivity and recoveries; participate in internal and external theft investigations; assist with surveillance and apprehensions as needed.
- Promote safety awareness and maintain a safe shopping and work environment for customers and colleagues.
- Develop and foster partnerships with local law enforcement.
- Ensure regular, dependable attendance and punctuality.
Shift Supervisor
Subway
05.2007 - 07.2009
- supervises daily operations to ensure that food safety, product preparation, and cleanliness standards are maintained.
- Schedules and supervises staff.
- Maintains the restaurant standard in both safety and security.
- Exceptional customer service is a major component of this position.
Baker, Baker's Trainer
Panera Bread, Lemek Llc
12.2004 - 04.2007
- Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
Education
No Degree - International Relations
Towson University
Baltimore, Md05.2026
Skills
- Detail-oriented
- Critical thinking
- Teamwork
- Relationship-Building
- Customer Service
- Troubleshooting
- Flexible & Adaptable
- Verbal and written communication
- Hospitality Service Expertise
- Cash Handling
Timeline
Bakery Manager
Paul Bakery
08.2011 - 02.2013
Lead Bakery Market Manager
Panera Bread, LLC
05.2010 - Current
Assistant Manager, Asset Protection
Macy's
10.2008 - 04.2010
Shift Supervisor
Subway
05.2007 - 07.2009
Baker, Baker's Trainer
Panera Bread, Lemek Llc
12.2004 - 04.2007
No Degree - International Relations
Towson University