Mark Gahan
Rochester ,NY
Summary
-Talented prospector and marketer with strong success as accomplished restaurant manager . Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue.
-Goal-oriented manager with distinguished experience in restaurant,bakery, and marketing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
-To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Bakery Market Manager
Panera Bread
Syracuse,Rochester,Buffalo NY
09.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Managed Bakery Operations for 29 Panera Bread Bakery Cafes.
- Writing schedules and completing payroll for 90+ bakers.
- Managed a team of 6 Baker Training Specialists(assistant managers).
Lead Bakery Market Manager
Panera Bread
Albany,Southern NY, Vermont
07.2020 - 09.2021
- Made strategic and successful decisions by documenting and tracking sales activities with software
- Managed a team of bakers and assistant managers to provide gold standard quality everyday.
- Completed payroll and daily operations.
- Oversee Bakery Operations for 24 Panera bread bakery cafes.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Manager
RTO Marketing
Schenectady NY
09.2013 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
General Store Manager
Dunkin Donuts
Rotterdam NY
03.2001 - 09.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Supervised and effectively trained 20 employees to decrease process lags and boost productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Mohonasen Senior High School
Schenectady, NYSkills
- Schedule Coordination
- Strategic Planning
- Brand Development
- New Hire Onboarding
- Sales Reporting
- Customer Service
Accomplishments
- Supervised team of 90+ staff members.
- Resolved product issue through consumer testing.
- Finished #2 overall in Bakery operations for Panera Bread in 2022.
Certification
Serv Safe
Timeline
Lead Bakery Market Manager
Panera Bread
09.2021 - Current
Lead Bakery Market Manager
Panera Bread
07.2020 - 09.2021
Sales Manager
RTO Marketing
09.2013 - 09.2018
General Store Manager
Dunkin Donuts
03.2001 - 09.2013
High School Diploma -
Mohonasen Senior High School