Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abadur Rahman

The Bronx,NY

Summary

Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

3
3
years of professional experience

Work History

Sales Agent

Metlife
Moulvibazar, Sylhet
01.2021 - 12.2021
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Handled cash transactions and balanced the register at the end of shifts.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Developed relationships with customers by providing excellent customer service.
  • Identified opportunities for cross-selling additional products and services.

Customer Care Executive

Telenor
Rajnagar , Moulvibazar
01.2019 - 01.2021
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Provided product knowledge and support to help customers make informed decisions.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Produced thorough, accurate and timely reports of project activities.

Education

Associate of Science - Business Administration

Borough of Manhattan Community College
New York, NY
05-2026

Associate of Science - Business Administration

LaGuardia Community College
Long Island City, NY

Skills

tory tive

  • Effective communication
  • Problem solving
  • Data analysis
  • Time management
  • Excellent problem-solving skills
  • Customer support
  • Complaint handling
  • Multitasking Abilities
  • Written communication
  • MS office
  • Excellent communication
  • Technical proficiency
  • Social media posting

Languages

English
Full Professional
Bengali
Native/ Bilingual
Urdu
Full Professional
Hindi
Full Professional

Timeline

Sales Agent

Metlife
01.2021 - 12.2021

Customer Care Executive

Telenor
01.2019 - 01.2021

Associate of Science - Business Administration

Borough of Manhattan Community College

Associate of Science - Business Administration

LaGuardia Community College

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