Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Aisha Rehman

Des Plaines,IL

Summary

  • Assisted customers in resolving inquiries and issues in retail and airline environments. Supported brand loyalty initiatives through exceptional service delivery. Communicated effectively in English and Urdu/Hindi to enhance customer interactions. Utilized key software applications and customer relationship management tools to streamline service processes.
  • Facilitated resolution of customer concerns, effectively managing complaints to enhance satisfaction.
  • Leveraged retail sales expertise to manage cashier operations and optimize point-of-sale system functionality.
  • Demonstrated fluency in English, Urdu, Hindi, Punjabi, and Gujarati to facilitate effective communication across diverse audiences.
  • Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, to enhance productivity and efficiency.
  • Cultivated strong relationships, led teams, and managed complex customer interactions with professionalism.
  • Assisted in processing payments and managing cash registers. Supported financial transactions with accuracy and attention to detail. Authorized to work in the US for any employer.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Agent

Unity Distribution Inc.
Bensenville, IL
07.2025 - Current
  • Fostered strong connections with customers to enhance overall satisfaction and loyalty.
  • Developed and executed targeted sales strategies to surpass monthly performance goals.
  • Performed in-depth market analysis to identify industry trends and enhance competitive strategy.
  • Partnered with team members to enhance sales efficiency and streamline operations.
  • Conducted tailored product demonstrations to address client requirements, driving increased sales effectiveness.

Retail Sales Associate

Lord & Taylor
Skokie, IL
05.2016 - 04.2018
  • Delivered exceptional customer service across five departments: Intimates, Sleepwear, Kids, Women’s Plus Size, and Petites.
  • Assisted customers with product selection, ensuring a personalized shopping experience that drove sales and customer satisfaction.
  • Processed sales transactions, returns, price adjustments, and issued refunds/store credit vouchers efficiently.
  • Managed inventory, including reticketing and markdowns, to ensure accurate pricing and product availability.
  • Contributed to store goals by driving repeat business through exceptional customer care.
  • May 2016 – April 2018 (due to company being bankrupt the store closed.)

Passenger Service Agent

Swissport International Ltd. For Qatar Airline
Chicago, IL
05.2017 - 11.2017
  • Provided superior customer service to passengers, including assisting VIP, VVIP, and underage travelers with all airport procedures.
  • Managed baggage handling and reporting, ensuring timely arrivals and departures.
  • Led teams to guide passengers through security and immigration, maintaining compliance with airport regulations.
  • Collaborated with ground staff to ensure smooth flight operations, including rebooking rejected passengers.
  • Swissport International Ltd. for Qatar Airways – Chicago, IL

Retail Sales Associate

Carson's
Skokie, IL
11.2015 - 01.2016
  • Delivered seasonal sales support, assisting customers with purchasing decisions and providing exceptional service.
  • Worked with diverse teams to ensure smooth operations and sales goals were met.
  • Seasonal.

Retail Sales Associate

Ross Dress For Less
Skokie, IL
06.2015 - 10.2015
  • Provided customer assistance on the sales floor and managed stock organization to optimize customer shopping experiences.
  • Seasonal.

Education

Associate in Arts - Liberal Arts

Oakton Community College
Skokie, IL
12.2019

High school or equivalent - undefined

Niles West High School
05.2015

Skills

Cultivated a strong sense of self-direction to drive continuous improvement and growth

Oversaw phone communication protocols to enhance customer service experience Trained staff on best practices for professional phone interactions Developed strategies to improve response times and customer satisfaction

Delivered exceptional client services to support business objectives and foster long-term relationships

Oversaw retail operations to enhance customer experience and drive sales growth Led training sessions for staff on product knowledge and sales techniques Leveraged MS Office and Excel to analyze sales data and optimize inventory levels

Enhanced customer interactions and support by providing bilingual assistance

Managed cash register operations, ensuring accurate transaction processing and customer satisfaction Led efforts to streamline checkout processes, enhancing customer experience and reducing wait times Oversaw training of new team members in cash register operations, fostering a collaborative work environment

Led the development of impactful presentations utilizing Microsoft PowerPoint Oversaw the design process to ensure alignment with project goals Collaborated with stakeholders to enhance presentation effectiveness and audience engagement

Oversaw jewelry sales operations to optimize customer engagement and satisfaction Developed training materials for new sales associates to improve product knowledge and sales techniques Cultivated relationships with clients to foster repeat business and loyalty

Applied basic mathematical principles to enhance problem-solving capabilities

Managed daily computer operations to support organizational workflows and productivity

Led product management initiatives by coordinating with diverse teams to drive project success Oversaw product lifecycle management to align with strategic objectives Championed stakeholder engagement to foster collaboration and innovation

Utilized comprehensive computer skills to support project execution and team collaboration

Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications

Developed and implemented effective merchandising displays to optimize customer engagement and support retail operations

Utilized Salesforce to enhance sales tracking and reporting capabilities, supporting data-driven decision-making

Supported developmental growth of children through structured play and interactive learning

Enhanced customer interactions and support by leveraging multilingual capabilities

Performed data entry tasks to support efficient record-keeping and information retrieval

Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve performance Developed strategies to optimize product placement and increase visibility

Delivered comprehensive English lessons to support language acquisition and fluency

Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure timely completion of written materials Streamlined communication efforts by maintaining organized records and files

Oversaw document creation and formatting processes in Microsoft Word Guided team members in utilizing advanced features for improved productivity Facilitated training sessions on best practices for document management

Utilized strong organizational skills to enhance team efficiency and productivity

Developed and implemented communication plans to support organizational objectives

Led project teams to successfully complete initiatives within established timelines and budgets Oversaw project planning and execution to align with strategic objectives Fostered collaboration among team members to enhance project outcomes

Addressed and resolved customer complaints to support service excellence and retention

Utilized strong communication skills to enhance team interactions and project outcomes

Led project teams to successfully complete initiatives within established timelines and budgets Oversaw project planning and execution to align with strategic objectives Fostered collaboration among team members to enhance project outcomes

Facilitated customer transactions and provided product knowledge to support sales objectives

Managed cash handling operations to maintain financial integrity and security

Oversaw implementation of retail math strategies to improve inventory accuracy Guided team in utilizing sales data analysis to drive merchandising decisions Championed training initiatives to elevate staff proficiency in retail math applications

Led customer service team to enhance client interactions and improve service delivery Implemented strategies to streamline communication processes and boost efficiency Mentored junior staff to develop skills and improve performance

Sales

English

Retail sales

Certification

  • Driver's License August 2016 to Present
  • Driver's License

Additional Information

Can fluently speak and understand Hindi/Urdu.

Timeline

Sales Agent

Unity Distribution Inc.
07.2025 - Current

Passenger Service Agent

Swissport International Ltd. For Qatar Airline
05.2017 - 11.2017

Retail Sales Associate

Lord & Taylor
05.2016 - 04.2018

Retail Sales Associate

Carson's
11.2015 - 01.2016

Retail Sales Associate

Ross Dress For Less
06.2015 - 10.2015

Associate in Arts - Liberal Arts

Oakton Community College

High school or equivalent - undefined

Niles West High School
Aisha Rehman