Timothy Patrick
Liberty Mutual
Minneola,FL
15
years of professional experience
Assisted in management, sales, and marketing tasks across various teams. Supported colleagues in building relationships with diverse individuals in multicultural settings. Learned new processes quickly and adapted to fast-paced work environments. Organized tasks effectively and contributed to problem-solving efforts.
Work History
Sr Specialty Insurance Sales Advisor
5 Years 9 Months- Engineered tailored insurance solutions addressing diverse client requirements.
- Executed comprehensive market analysis to uncover emerging trends and opportunities.
- Guided clients through policy options, coverage details, and claims procedures.
- Cultivated and strengthened client relationships through proactive communication strategies.
- Surpassed sales targets consistently by implementing strategic sales initiatives and utilizing industry expertise to secure deals.
- Managed high volume of inbound calls from prospective customers during peak periods, ensuring exceptional attention to detail and professional rapport.
Associate Regional Manager
3 Years 6 Months- In charge of the Atlanta and Birmingham market for Google field sales and training teams.
- Primary role entailed leading, coaching, guiding, advising, mentoring, recruiting, and developing effective selling and training teams that drive sales, increase category share, improve brand awareness, and influence gain in market share.
- Met with senior leadership from both Verizon and Best Buy on a regular basis to formulate market sales strategies around the wide arrange of Google products and services.
- Over Chromebook sales and training for Atlanta and Birmingham markets.
- Traveled to other markets to assist with trainings, recruiting, mentoring and special events.
- Hosted weekly team calls to go over strategies and priorities.
- Provided weekly insights to Google on market activity and sales numbers.
- Identified growth opportunities for client sales and marketing initiatives.
- Positively positioned sales and training teams for the customer.
- Analyzes and regularly reports on market strengths, weaknesses, opportunities and threats.
- Engaged in strategic, operational planning for assigned region, and ensured compliance with all corporate goals, strategies, sales, category share, and dashboards/KPIs for region.
- Executed device launches for Pixel 2, Home Mini, Home Max, Clips and Pixel book products.
Field Sales Manager (I, II)
3 Years 3 Months- In charge of sales for entire Atlanta West and South market
- Part of the Activation Team which traveled around the United States and worked events for Samsung such as the First Look Event in Las Vegas and Home Entertainment Launch Event in New York City
- Member of the Display Squad where I developed solutions and fixes for issues within the SEE area inside of Best Buy and other retail locations
- Part of the Field Sales Manager Mentorship Program that accelerated company advancement
- Assigned the Best Buy account as a member of the Account Ninja team. My job is to collect and send biweekly reports to the Best Buy account manager
- Conducted interviews with my Regional Manager for the expansion team that was created
- Mentored and trained new FSMs in market which included weekly calls and around the clock availability
- Conducted Ride-Along/Market visits with other FSMs throughout the region
- Presented status report on weekly calls and webinars for coverage area
- Assisted the National Training team with any special events or training seminars
- Came up with retail solutions and sales strategies to improve sales and training throughout the country
- Part of a special focus group for Samsung that shared feedback on different aspects of the Samsung business model inside of retailers
- Filled in for Regional Manager when he is not available within the team
Best Buy Mobile Manager
1 Year 5 Months- In charge of the entire Best Buy Mobile department which contained seven to ten employees
- Hired, trained, coached, scheduled and disciplined sales associates in the mobile department
- Worked directly with the different mobile vendors and carriers to offer the best solutions to customers
- Troubleshoot mobile and network issues for customers and devices
- Led the department to top three in overall national sales rank five times while I was in charge
Multi-Channel Sales Associate (MCSA)/District MCSA Trainer
1 Year 7 Months- Provided sales and support over the phone for customers across all sales categories inside the store.
- Resolved customer issues with sales orders and maintained the Order Management System (OMS) for stores
- Worked closely with the District Manager to build a development program for the MCSA position that was used across the entire sales market and still used up to today
- Handled customer service issues and assumed the responsibility of the Manager on Duty (MOD) role
- Maintained the number one overall ranking in the district for the entire time in the position
- Received the Brad Anderson Legacy Stock Award for my accomplishments
Education
Bachelor of Science - Business Administration
High School Diploma
Graduated with a college – prep and technical diploma
Skills
Directed management processes to optimize resource allocation and achieve organizational goals.
Led initiatives to enhance customer engagement and drive sales growth. Oversaw training programs for new sales associates to improve service quality. Developed strategies to optimize product placement and increase visibility.
Led marketing strategy development to enhance brand visibility. Oversaw project execution to align with organizational goals. Cultivated relationships with stakeholders to drive engagement and support initiatives.
Oversaw customer service operations to improve response times and service quality. Developed training programs for staff to enhance customer interaction skills. Implemented feedback mechanisms to drive continuous improvement in service delivery.
Exhibited strong self-direction to enhance productivity and performance.
Managed customer interactions to ensure effective communication and support.
Led task management initiatives to optimize team performance and efficiency. Oversaw project timelines and resource allocation to achieve strategic goals. Facilitated collaboration among team members to enhance productivity and deliver results.
Utilized advanced computer skills to enhance productivity and streamline tasks.
Oversaw project timelines and resource allocation to foster reliability and commitment across teams. Championed initiatives that promoted accountability and trust within the organization. Cultivated a culture of dependability by mentoring team members on best practices.
Fostered a positive and collaborative environment to enhance team morale and productivity.
Applied analytical thinking to devise effective strategies for problem resolution.
Leveraged resourcefulness to optimize workflows and enhance team efficiency.
Championed ethical standards across departments to foster a culture of trust and collaboration. Guided teams in upholding principles of honesty and integrity
enhancing overall organizational reputation. Cultivated an environment where ethical decision-making is prioritized and valued.
Focused on delivering measurable results to enhance overall performance.
Developed and maintained structured systems to ensure optimal project management.
Conducted competitive analysis to inform strategic decision-making.
Timeline
Sr Specialty Insurance Sales Advisor
Liberty Mutual
01.2021 - CurrentRead More
Associate Regional Manager
Premium Retail Services – Google
06.2017 - 12.2020Read More
Field Sales Manager (I, II)
Premium Retail Services – Samsung Electronics America (SEA) Home Entertainment
03.2014 - 06.2017Read More
Best Buy Mobile Manager
Best Buy
10.2012 - 03.2014Read More
Multi-Channel Sales Associate (MCSA)/District MCSA Trainer
Best Buy
03.2011 - 10.2012Read More
Northgate High School
High School Diploma
Read More
Georgia State University, J. Mack Robinson College of Business
Bachelor of Science from Business Administration
Read More