DC Sanders
Sales Management Insurance
Dallas,GA
Summary
Executed strategic planning initiatives to expand U.S. market partnerships, resulting in proven success in capital management and sales leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Medicare Sales Agent
Kaiser Permanente/TTEC
Multiple States
08.2025 - Current
- Educated clients on Medicare options and benefits, enabling informed choices during the enrollment process.
- Supervised application processing activities, maintaining strict compliance with regulatory requirements and organizational policies.
- Fostered meaningful client relationships by providing customized service and ensuring clear, consistent communication.
- Scheduled and setup engaging presentations for community groups, focusing on educating audiences about Medicare products and services
- Coordinated post-enrollment client communications to ensure continued satisfaction and promote sustained engagement.
- Streamlined client engagement and follow-up workflows with CRM tools to support achievement of enrollment objectives.
- Supported low-income seniors by navigating financial assistance options, ensuring reduced out-of-pocket healthcare expenses tied to Medicare plans.
- Crafted and deployed personalized sales approaches, ensuring regular attainment of established sales goals.
- Analyzed customer feedback and developed solutions to effectively address concerns about Medicare plans, fostering improved retention.
- Educated clients on Medicare options and benefits, enhancing understanding of coverage plans.
- Assisted in processing Medicare enrollments, ensuring compliance with regulatory requirements.
Agency Development Manager
Colonial Life
Atlanta, GA
01.2025 - Current
- Provided tailored insurance services to clients in Georgia, focusing on health, life, and accident coverage to meet diverse needs.
- Identified and collaborated with strategic partners to bolster agency strengths and improve market presence.
- Designed and implemented training programs aimed at improving agent competencies and ensuring exceptional service delivery.
- Conducted thorough investigations of market trends to enhance strategic initiatives and reveal potential avenues for agency expansion.
- Created and implemented performance metrics aimed at evaluating agency productivity and maintaining high client service standards.
- Participated in industry seminars and conferences to remain informed about evolving management strategies and methodologies.
- Monitored and enforced data privacy protocols to protect sensitive information and maintain trust.
- Addressed customer inquiries and concerns swiftly to maintain high levels of satisfaction and retention.
- Implemented structured coaching sessions and performance evaluations aimed at boosting agent productivity.
- Executed targeted recruitment strategies to secure exceptional talent, fostering team development and driving achievement of organizational goals.
- Facilitated strategic discussions with senior management to align on key initiatives driving agency growth.
Founder & Managing Partner
M2C Capital, LLC
Atlanta, GA
05.2012 - Current
- Directed development and execution of risk-based pricing strategies for business loans.
- Spearheaded recruitment training and professional development initiatives, ensuring a culture of compliance and excellence in service.
- Spearheaded development of revenue and business growth strategies to optimize operational and financial performance.
- Fostered trust-based relationships with clients and employees through strategic team building initiatives and community philanthropy efforts.
Sales Manager Certified Debt Specialist
Beyond Finance
Remote
06.2022 - 10.2024
- Analyzed financial data to create personalized debt relief plans, ensuring client financial stability.
- Coordinated interactions between clients and creditors to ensure transparency and comprehension of debt-related matters.
- Delivered comprehensive financial literacy training to clients, fostering informed choices regarding debt management.
- Implemented process improvements to optimize client onboarding and increase case management efficiency.
- Facilitated training sessions for junior staff to improve debt negotiation techniques and strengthen client relationships.
- Implemented strategic initiatives to enhance operational efficiency, resulting in faster client resolution times.
- Fostered teamwork across diverse departments to improve efficiency in service delivery models.
- Led initiatives to enhance team engagement in cultivating a culture of continuous improvement within debt management practices.
- Conducted thorough evaluations of credit reports and financial statements to mitigate financial risks.
- Contributed analytical perspectives in team meetings to optimize departmental effectiveness.
- Conducted comprehensive analysis of industry trends and competitor actions to optimize debt management service offerings.
- Developed and delivered training initiatives for new hires, fostering a collaborative work environment.
- Assessed clients' financial circumstances to provide personalized recommendations and enhance client satisfaction.
- Achieved monthly performance goals through strategic implementation of effective debt collection methods.
- Facilitated resolution of high-stress client interactions to ensure a supportive and professional environment.
- Directed management of high call volumes to enhance team productivity and responsiveness.
Sales Manager
SleepMed Medical Therapies
Kennesaw, GA
01.2018 - 01.2021
- Facilitated sales operations and accomplished targeted goals by providing extensive support throughout the entire sales lifecycle.
- Implemented strategies to nurture a high-performance culture, emphasizing effective leadership, collaborative teamwork, and continuous staff development.
- Crafted and launched a sustainable sales strategy that broadened business opportunities and strengthened collaborations with U.S. manufacturers.
Founder Board Member
Merchant2Cash
Dallas, GA
01.2011 - 01.2017
- Engaged with executive committee in strategic planning sessions to establish and synchronize organizational objectives and policies.
- Performed detailed evaluations of financial activities to facilitate effective budget management.
- Performed in-depth market trend analysis to identify opportunities for new business development.
- Cultivated a high-performing team through strategic talent development initiatives. Oversaw team members to drive exceptional performance and results. Championed a culture focused on performance and individual strengths.
Director of Sales National Accounts Division
CAN Capital
Kennesaw, GA
01.2011 - 01.2012
- Orchestrated teamwork across departments to elevate service delivery standards and refine sales operations.
- Developed strategic partnerships by engaging with inside and outside sales personnel to ensure alignment and support.
- Identified key market trends and implemented effective sales strategies, resulting in a significant increase in monthly inside sales volume while ensuring compliance with EBITDA standards.
- Achieved notable improvements in sales productivity through effective workflow management. Established and nurtured strong relationships with key clients and prominent partners.
- Facilitated engagement with merchant services organizations, promoting teamwork to bolster sales initiatives.
Director of Sales Organic Division
Capital Access Network (Rebranded to CAN Capital)
Kennesaw, GA
01.2010 - 01.2011
- Assisted in managing sales operations for a team of over 50 staff members. Supported nationwide inbound and outbound sales campaigns to meet corporate targets and EBITDA goals. Encouraged teamwork to improve performance and achieve results.
- Developed and executed comprehensive training programs and certification assessments for executive staff.
- Oversaw comprehensive campaign operations to ensure seamless execution of inbound and outbound activities.
- Cultivated growth and advancement opportunities for team supervisors, managers, and funding specialists to optimize operational effectiveness.
Business Program Manager
AdvanceMe, Inc. (Rebranded to Capital Access Network)
Kennesaw, GA
01.2009 - 01.2010
- Analyzed client needs and refined contract terms to reduce customer refusals and improve overall service quality.
- Investigated and tackled factors leading to buyer's remorse, applying targeted solutions that reduced post-purchase dissatisfaction and safeguarded company revenue.
- Surpassed previous sales records, establishing top performance as an individual sales representative. Honored as a Presidents Club winner in both 2009 and 2010 for exceptional results.
Business Consultant
AdvanceMe Inc.
Kennesaw, GA
01.2006 - 01.2009
- Crafted and delivered instructional content to facilitate customer awareness and knowledge of product offerings and services.
- Enhanced customer engagement through timely responses and effective issue resolution, contributing to increased sales.
- Ranked in top 10 percent for overall sales, reflecting strong performance and dedication. Secured position as Presidents Club runner-up in 2008, highlighting competitive sales achievements.
Skills
Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales representatives to improve performance Cultivated relationships with key clients to foster loyalty and repeat business
Utilized Salesforce CRM to streamline sales operations and improve client interactions
Facilitated sales fit analysis to enhance product-market alignment
Provided expert guidance on life, health, and accident insurance products to ensure comprehensive coverage for clients in GA, CO, DC, HI, WA, and MD
Facilitated customer interactions to resolve inquiries and improve service quality
Cultivated client relationships to enhance customer satisfaction and loyalty
Enhanced team collaboration by employing active listening to understand diverse perspectives
Led initiatives to enhance customer engagement and loyalty Developed strategies to align services with customer expectations Championed customer feedback processes to drive continuous improvement
Oversaw project planning and execution to align with strategic goals Guided teams in achieving project milestones while maintaining quality standards Fostered collaboration across departments to enhance project outcomes
Led cross-functional teams to drive project success and align objectives with organizational goals Cultivated a culture of accountability and collaboration among team members Championed initiatives that improved operational efficiency and team dynamics
Engaged in verbal communication to convey information clearly and support project objectives
Fostered connections with stakeholders to support organizational objectives
Implemented strategies for team development to foster a culture of continuous improvement
Sales
Certification
- Million Dollar Club 2023, 2024
- Merchant2Cash Board of Advisors
- The essentials of Human Resources CEU, National Taskforce on continuing education
- Certified Debt Specialist IAPDA (International Association of Professional Debt Arbitrators)
- Certified Collection Agent The International Association of Commercial Collectors, Inc. IACC
- LMS (Lead Management Systems) Design Committee Implement & Deployment
- Licensed Insurance Agent
- Presidents Club winner 2008, 2009, 2010
Accomplishments
- Supervised team of 100 staff members.
- Collaborated with team of 3 in the development of Merchant2Cash.
- Collaborated with team of 7 in the development of M2C Capital.
Timeline
Licensed Medicare Sales Agent
Kaiser Permanente/TTEC
08.2025 - Current
Agency Development Manager
Colonial Life
01.2025 - Current
Sales Manager Certified Debt Specialist
Beyond Finance
06.2022 - 10.2024
Sales Manager
SleepMed Medical Therapies
01.2018 - 01.2021
Founder & Managing Partner
M2C Capital, LLC
05.2012 - Current
Founder Board Member
Merchant2Cash
01.2011 - 01.2017
Director of Sales National Accounts Division
CAN Capital
01.2011 - 01.2012
Director of Sales Organic Division
Capital Access Network (Rebranded to CAN Capital)
01.2010 - 01.2011
Business Program Manager
AdvanceMe, Inc. (Rebranded to Capital Access Network)
01.2009 - 01.2010
Business Consultant
AdvanceMe Inc.
01.2006 - 01.2009