Abagail Weldon
MENASHA,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
8
8
years of professional experience
Work History
Lead Toddler Teacher
YMCA
11.2022 - Current
- Supervising between 4-8 toddlers during independent play in both indoor and outdoor settings
- Changing toddlers' diapers every 1 - 2 hours depending on the toddler's needs, and recording children's bathroom habits/diaper changes
- Adapting routines to fit toddler's individual developmental needs, while encouraging each toddler's gradual progression towards the standard routine
- Serving children in a cafeteria-style setting and recording children's food intake
- Also recording the amount of children served in accordance with CACFP
- Maintaining classroom eating dishes and utensils, toys, and surfaces using provided kitchen or other sanitizers
- Ensuring toddler's intake, medication, and other forms are up-to-date in accordance with state and other regulations
- Composing lesson plans with unique, developmentally appropriate themes and activities that support and educate toddlers.
Nanny
Private Household
06.2022 - 09.2022
- Monitor 3 children aged 16 months, 4 years and 5 years old
- Change diapers and assist with potty breaks throughout the day and night
- Prepare meals including nightly dinner and occasional lunch for all children according to nutritional requirements
- Maintain cleanliness of home's kitchen, dishes, living room, and bathroom
- Ensure children's hygiene needs were cared for by helping them with shower and bath-time
- Putting children to bed at pre-ordained time and ensuring they were asleep
- Taking care of employer's animals (2 cats, 1 puppy) alongside children
- Transporting children to different off-campus activities, including supervising them in restaurants, museums, and parks
- Encouraging children's independent play, as well as group play when indoors and outdoors.
Toddler (12 mo - 18 mo) Lead Teacher
Play & Grow Learning Center
01.2022 - 03.2022
- Monitor between 4 - 8 toddlers in a controlled, classroom environment, often collaborating with other teachers to provide a nurturing and educational space
- Changing between 4 - 8 diapers every 1 - 2 hours depending on the needs of children
- Bottle feeding children depending on need
- Eat with children in a family-style setting, serving food to and eating with toddlers
- After mealtimes or other activities, maintaining classroom cleanliness by sanitizing surfaces and floors
- Monitoring between 4 - 8 toddlers during nap-time while helping children calm down enough to sleep
- Writing lesson plans according to state (Youngstar) regulations
- Ensuring child records are up-to-date according to state regulations
- Acquiring needed supplies for any lessons or activities using on-hand materials
- Occasionally constructing items associated with lessons or activities using on-hand materials
- Reading to between 4 - 8 toddlers at least once per day while ensuring children remain calm and seated during story time
- Supervising children during outdoor activities, as well as dressing and undressing them in snow or winter-related gear.
Customer Service Representative
ReedGroup
11.2020 - 08.2021
- Answer between 30 - 45 incoming calls daily pertaining to employees of various clients submitting FMLA, STD, and other leave-related claims
- Use multiple systems over a three computer monitor system, navigating inter/intra-net programs while speaking with customers and entering data regarding their situation
- Maintain a working knowledge of federal FMLA and other leave acts, as well as client-specific policies
- Communicate with team members and management via Microsoft Teams, attending team meetings and coachings virtually
- Maintaining a cleanly and private workspace while working in the comfort of home.
Customer Service Representative
Charter Communications
02.2019 - 06.2020
- Answer between 30 - 45 incoming calls daily pertaining to general questions regarding beauty and/or household products
- Work in an office environment maintaining area cleanliness and organization
- Interact with a team of individuals daily, with a mutual goal of meeting client-set statistics on every call
- Work with two computer monitors, navigating inter/intra-net programs while speaking to customers on the line, as well as using Microsoft Word and Powerpoint.
Customer Service Representative
Charter Communications
02.2017 - 12.2018
- Answer between 35 - 60 calls per shift pertaining to video repair
- Maintain a working knowledge of company products, including cable boxes and remotes, as well as a general knowledge of television settings
- Maintain knowledge of company pricing and billing codes, sometimes fixing minor billing issues or adjusting customer's rates
- Work in a team environment, while ensuring both individual and team statistics meet company standards.
Assistant Teacher
Kidzland LLC
12.2015 - 05.2016
- Working and supervising children of various age groups, while assisting their teachers in their planned activities and lessons
- Changing diapers and assisting children with potty training and bathroom breaks
- Monitoring children during quiet times and nap times
- Monitoring children during free play and encouraging both group and independent play
- Assisting children during mealtimes, including bottle-feeding infants and toddlers
- Eating with children in a family-style setting, serving children food as well as preparing bottles when needed
- Supervising children during outdoor play and assisting with dressing in outdoor gear or sunscreen as necessary.
Service/Food Champion and Trainer
Taco Bell
08.2015 - 12.2015
- Greeting customers thru the restaurant drive-thru or lobby
- Taking customers orders using a company computer program, and ensuring the order's accuracy
- Handling both cash and card payment, returning accurate change when necessary
- Preparing customer food using company recipes and methods
- Maintaining cleanliness of both the kitchen and lobby of restaurant according to company and health safety standards
- Washing hands and using gloves as necessary, and according to company and health safety standards.
Floater
Little Hearts Daycare
08.2015 - 12.2015
- Working with children of various age groups, while assisting their assigned teachers in carrying out lesson plans and activities
- Helping children with potty training, diaper changes, and bathroom break supervision
- Directing children through hallways and lines in an orderly fashion for mealtimes and supervising them in a cafeteria setting
- Supervising children during outdoor play and assisting with dressing in outdoor gear or sunscreen as necessary
- Monitoring children during free play and encouraging both group and independent play
- Reading to multiple children, and supervising children during storytime.
Education
High School Diploma -
Kimberly High School
05.2016
Early Childhood Education -
Fox Valley Technical College
05.2016
Skills
- COMMUNICATION
- CREATIVE THINKING
- PROBLEM SOLVING
- COMPASSION & EMPATHY
- ORGANIZATION
- DECISION-MAKING
- LESSON PLANNING
- CUSTOMER SERVICE
- PHONE SUPPORT
- EMAIL SUPPORT
- SALESFORCE
- CASH HANDLING
Personal Information
Maiden Name: Raschka
Timeline
Lead Toddler Teacher
YMCA
11.2022 - Current
Nanny
Private Household
06.2022 - 09.2022
Toddler (12 mo - 18 mo) Lead Teacher
Play & Grow Learning Center
01.2022 - 03.2022
Customer Service Representative
ReedGroup
11.2020 - 08.2021
Customer Service Representative
Charter Communications
02.2019 - 06.2020
Customer Service Representative
Charter Communications
02.2017 - 12.2018
Assistant Teacher
Kidzland LLC
12.2015 - 05.2016
Service/Food Champion and Trainer
Taco Bell
08.2015 - 12.2015
Floater
Little Hearts Daycare
08.2015 - 12.2015
High School Diploma -
Kimberly High School
Early Childhood Education -
Fox Valley Technical College