Abaigeal BruceCarrington
Pickerington,Ohio
Summary
Passionate about improving the quality of people's lifestyles through exceptional customer care, services, positive attitude, and extensive knowledge. Leveraging my experience, efficient problem-solving skills, and management studies to empower customers within a reputable organization to achieve their goals. Committed to enhancing customer satisfaction and utilizing expertise in providing exceptional service to make a positive impact on individuals' lives.
Overview
7
7
years of professional experience
Work History
Sales Team Member
Sheetz
12.2023 - Current
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Helped customers locate products and checked store system for merchandise at other sites.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Processed product returns and assisted customers with other selections.
Customer Service agent
Iqor Call Centre Trinidad
01.2021 - 09.2023
- Company Overview: Campaign: 1800-Flowers.com
- Handled 60+ customer interactions per day offering detailed, friendly and polite services to ensure customer retention and satisfaction
- Supported new trainers on production to ensure proper flow of service and sales scripts along with conflict resolution and de-escalations
- Proficient all video conferencing platforms such as Zoom, Microsoft teams and Hangouts
- Memorized company products and services to efficiently answer all customer questions to increase upsells
- Campaign: 1800-Flowers.com
Field Team Lead
Kyles Intimate Touch Trinidad
09.2020 - 12.2020
- Trained and supervised new field sales representatives
- Set up product tables and performed live demonstrations of the products
- Interacted with large volumes of customers
- Sold over $900 in products within 3 hours
Intern
Buccoo Reef Trust Tobago
07.2019 - 08.2019
- Supervised and coordinated summer programs
- Designed and annotated brochures and biology program activities
- Created and presented PowerPoints
- Scheduled outings and organized transportation
- Maintained proper filing of all documents
- Interacted with large volumes of clients and children
Secretary
Delz Auto Car Rental Tobago
01.2018 - 06.2019
- Placed and received calls to and from clients
- Responded to large volumes of emails
- Maintained proper filing of paperwork
Education
ABE Programme-Bsc - Human Resources And Marketing
College of Business And Computer Sciences
10.2024
8 CSEC Subjects, 4 Cape subjects -
Signal Hill Secondary School
06.2020
Skills
- Active listening
- Microsoft
- Excel
- PowerPoint
- Team leadership
- Business operations
- Service and Support
- Problem solving
- Customer Relationship Building
- Sales strategy development
- Objection handling
- Cold-calling
References
- Eden Cadette, Call center supervisor, 1-868-372-0170
- Keigon Denoon, Internship program Administrator, 1-868-360-8720
Timeline
Sales Team Member
Sheetz
12.2023 - Current
Customer Service agent
Iqor Call Centre Trinidad
01.2021 - 09.2023
Field Team Lead
Kyles Intimate Touch Trinidad
09.2020 - 12.2020
Intern
Buccoo Reef Trust Tobago
07.2019 - 08.2019
Secretary
Delz Auto Car Rental Tobago
01.2018 - 06.2019
8 CSEC Subjects, 4 Cape subjects -
Signal Hill Secondary School
ABE Programme-Bsc - Human Resources And Marketing
College of Business And Computer Sciences