Abaigeal Leary
Atlanta,GA
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Barista Shift Lead
The Buttery
Atlanta, GA
01.2024 - 08.2024
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
Lead Server Trainer
Big Citizen
The Lawrence & Bon Ton
12.2016 - 03.2020
- Taught staff how to deliver outstanding service to every customer.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for all steps of our operation and maintaining guest relations.
- Created concise training material with easy to follow instructional to maintain consistency with all new staff.
Server and Host
Miracle Christmas PopUp Bar
Original Tapa Tapa Location And Buckhead
12.2018 - 12.2019
- Offer memorable experiences to guests exploding with holiday cheer!
- For this nonstop Christmas PopUp I’ve managed the door with a list of hundreds of names and wait times up to 5 hours.
Lead Hostess and Expo (cold)
Houston’s
Lenox And Peachtree
05.2010 - 09.2015
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Grady High School
Atlanta, GA05.2010
Skills
- Guest Relations Management
- Dining Customer Service
- High-Volume Dining
- Table Setting Arrangements
- Training Expertise
- Employee Performance Reviews
- Employee Orientation
- Service Standards
Timeline
Barista Shift Lead
The Buttery
01.2024 - 08.2024
Server and Host
Miracle Christmas PopUp Bar
12.2018 - 12.2019
Lead Server Trainer
Big Citizen
12.2016 - 03.2020
Lead Hostess and Expo (cold)
Houston’s
05.2010 - 09.2015
Grady High School