Jenna Cruse
Racine,United States
Summary
Diligent and hard-working candidate ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Scooter's Coffee
11.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, consistently meeting safety standards.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Collaborated with management to develop strategies for improving overall store operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enforced company policies and regulations with employees.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Bartender/Server
Reefpoint Brew House
06.2022 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Educational Assistant
Racine Unified School District
01.2022 - 04.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Applied specialized teaching techniques to reinforce social and communication skills.
Barista Manager
Abrazo Coffee
06.2019 - 07.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created new training guidelines, and provided staff orientation and training.
Education
No Degree - Physical Therapy Assistant
Gateway Technical College
Kenosha, WI12-2026
High School Diploma -
Union Grove Union High School
Union Grove05.2021
Skills
- Guest Relations Management
- Customer Service
- High-Volume Dining
- POS system operation
- Stocking and Replenishing
- Menu Memorization
- Cash Handling
- Server Training
- Critical thinking
- Cocktail Knowledge
- Ability to Lift 40 Pounds
- Cleanliness standards
Timeline
Barista Shift Lead
Scooter's Coffee
11.2023 - Current
Bartender/Server
Reefpoint Brew House
06.2022 - 12.2023
Educational Assistant
Racine Unified School District
01.2022 - 04.2023
Barista Manager
Abrazo Coffee
06.2019 - 07.2022
No Degree - Physical Therapy Assistant
Gateway Technical College
High School Diploma -
Union Grove Union High School
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