Abanoub Boghdady
Middlesex,NJ
Summary
Experienced Technical Support professional with a Computer Science degree specializing in Cyber Security and 2+ years of customer support experience. Skilled in hardware/software troubleshooting, network analysis, and Microsoft Office. Holds certifications in CompTIA A+, CompTIA Security+, and AWS Cloud Practitioner. Strong communicator and problem solver passionate about security and eager to transition into a Security Engineer role to further develop expertise in Application Security, Penetration Testing, Database Security, Vulnerability Management, and Cloud Security. Dedicated to continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
IT Security Specialist
Miltronics
Clifton, NJ
05.2023 - Current
- Implemented security best practices to protect data integrity and ensure compliance.
- Conducted network and security audits, implementing strategic safeguards.
- Managed user authentication and authorization, ensuring data security and compliance.
- Designed and deployed a dedicated business server, enhancing data management across office and warehouse environments.
- Monitored server event logs, swiftly resolving performance and security issues to ensure uninterrupted operations
- Proficiently managed Windows administration, strengthening network security and efficiency.
- Provided user training and support for hardware and software
- Implemented data duplication and backup strategies for data security.
Technical Support Engineer
Pontigrate, LLC
Columbus, OH
08.2022 - 04.2023
- Troubleshooted technical issues and provided timely solutions to customers.
- Educated customers on security best practices to prevent potential threats.
- Collaborated with team members to address complex technical challenges.
Technology Consultant
Mercy Center
The Bronx, NY
09.2019 - 05.2022
- Orchestrated optimization efforts for a critical SaaS database collector, enhancing data accuracy, storage efficiency, and retrieval speed.
- Developed and executed a comprehensive training program to facilitate a seamless transition for database users, ensuring proficient system utilization.
- Collaborated with stakeholders to assess business requirements and implement timely program changes, aligning with project objectives.
- Conducted rigorous testing of SaaS database procedures to uphold data security standards and compliance regulations.
- Implemented robust security protocols to fortify data integrity and mitigate potential threats.
- Utilized Microsoft Power BI to streamline organizational processes, driving operational performance and productivity enhancements.
Operation Coordinator
New City Kids
Jersey City, NJ
03.2019 - 05.2022
- Processed new employee onboarding paperwork and managed bi-weekly payroll entry and distribution.
- Handled incoming cash, checks, and online transactions while adhering to financial procedures.
- Provided donor customer service support and collaborated with staff to ensure customer satisfaction.
- Coordinated and managed payroll projects within established budgets and timelines.
Education
Bachelor of Science - Computer Science With A Concentration in Cyber Sec
Saint Peter's University
Jersey City, NJ05.2022
Skills
- Hardware/Software Troubleshooting
- Network Analysis
- Microsoft Office Suite
- MySQL, Oracle, MongoDB
- Windows/Linux/Mac OS
- Windows Administration
- Identity Access Management
- IT Security Best Practices
- Technical Training and Support
- Python (proficient)
- C (working knowledge)
Additional Training and Development
- Currently pursuing advanced certifications in Application Security, Penetration Testing, and Cloud Security to deepen expertise and stay current with industry trends.
Timeline
IT Security Specialist
Miltronics
05.2023 - Current
Technical Support Engineer
Pontigrate, LLC
08.2022 - 04.2023
Technology Consultant
Mercy Center
09.2019 - 05.2022
Operation Coordinator
New City Kids
03.2019 - 05.2022
Bachelor of Science - Computer Science With A Concentration in Cyber Sec
Saint Peter's University
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