Abanoub Youssef
Simi Valley,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
6
6
years of professional experience
Work History
AML Agent
Al Ansari Exchange
Dubai, UAE
04.2018 - 07.2021
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Maintained high level of communications and marketing skills by participating in professional activities.
- AML Department: Anti Money laundering
- Anti Money Laundering (AML), also known as anti-money laundering, is the execution of transactions to eventually convert illegally obtained money into legal money. Although you as a company stick to the rules, this does not mean that your partners and business associates adhere to the same AML compliance laws as you. Particularly in international business, you run the risk that the companies or individuals with whom you do business are not in compliance with the anti money laundering regulations set by the government. Conducting a due diligence investigation on your partners, suppliers but also customers is therefore essential.
- Learned and applied sales techniques to achieve marketing goals for outreach.
- Worked with clients to develop short- and long-term career strategies.
- Cooperated with public and private organizations and individuals to share mission and objectives.
- Helped clients prepare for contract negotiations by gathering past offers from other sponsors.
- Distributed electronic submissions and hard copy materials to promote clients.
- Reviewed financial records and revenues earned by clients to facilitate tax filings.
- Removed barriers to drive end-to-end resolution of servicing and billing.
- Utilized advanced research technology and data mining to identify opportunities for clientele.
- Leveraged software to create or format proposals, presentations and correspondence.
- Identified and cultivated potential industry leader relationships to accomplish industry goals.
- Managed public relations for clients by arranging interviews with reporters and bloggers.
- Attended sporting events to scout for new and talented players or athletes.
Teller Supervisor
Al Ansari Exchange
Dubai, UAE
04.2015 - 04.2018
- Managed and balanced cash vault, audits and general ledger accounts.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Performed special services for customers, ordering bank cards and checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Prepared official checks for customer and internal bank needs.
- Reported daily averages and shortages to operations department.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Transmitted orders to supply cash to meet daily needs.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Liaised between bank branches regarding best practices and operations.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Education
Bachelor of Business Administration - Human Resources Management
Sadat Academy For Management Science in Cairo
06.2012
Skills
- Escrow management
- Lease drafting
- Documenting information
- Recordkeeping proficiency
- Resolving customer issues
- Strong communication abilities
- Contract negotiation expertise
- Report creation
- Report generation
- Business development
- Negotiating contracts
- Schedule creation
- Marketing campaigns
- Calendar management
- Ensuring customer satisfaction
Timeline
AML Agent
Al Ansari Exchange
04.2018 - 07.2021
Teller Supervisor
Al Ansari Exchange
04.2015 - 04.2018
Bachelor of Business Administration - Human Resources Management
Sadat Academy For Management Science in Cairo
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