Abanya Nguebari
Santa Rosa,CA
Summary
With over a decade of customer service and advocacy expertise, excited to leverage skills as a Customer Support Crew member at Avelo Airlines. Dedication lies in delivering exceptional support, efficiently resolving customer concerns, and contributing to success of organization's "Soul of Service" mission. Throughout 10 years of experience in customer-focused roles, honed abilities in empathetic communication, problem-solving, and multitasking. Proven track record of supporting and resolving complex inquiries while maintaining high standards of service. Proficiency in Microsoft Office Suite, Internet Explorer, and healthcare systems like Allscripts and Epic further enhance capabilities. Strong aptitude for navigating regulatory frameworks and delivering solutions in high-pressure environments, confident in ability to excel in this role. As seasoned Volunteer Coordinator with 18 years of success in leading volunteer programs, consistently achieved optimal volunteer engagement. Expertise lies in capitalizing on opportunities to improve service offerings by developing robust volunteer programs. Additionally, diligent customer service specialist, possess comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environments and implementing effective HR policies that align with organizational goals. Strong communication and conflict resolution skills consistently enhanced team dynamics and driven employee engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PR HR Manager
Novagrillz
01.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Volunteer Coordinator
United Africa Club
01.2007 - Current
- Organized and facilitated events focused on education, healthcare access, and advocacy
- Mentored volunteers, building leadership skills and driving effective communication
- Promoted equity and inclusion through workshops and collaborative projects
Hospice Home Health Aide/ Nurse Assistant
Kaiser Hospice
01.2018 - 01.2024
- Delivered exceptional customer service to patients and families, ensuring personalized care and addressing concerns effectively
- Navigated complex care processes, collaborating with multidisciplinary teams to achieve patient satisfaction
- Advocated for patients' needs, facilitating clear and empathetic communication during sensitive situations
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Hospice Home Health Aide/Nurse Assistant
St. Joseph Health Hospice of Petaluma
01.2016 - 01.2018
- Partnered with families to provide compassionate support while navigating end-of-life decisions
- Maintained accurate and compliant documentation while ensuring patient safety and regulatory standards were met
- Delivered education on resources, empowering families and enhancing overall satisfaction
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Documented vital statistics and coordinated with health care providers.
- Developed and implemented care plans for clients.
Education
Certified Nurse Assistant (CNA) Certification -
Santa Rosa Junior College
Santa Rosa, CA01.2015
Certified Home Health Aide Certification -
Santa Rosa Junior College
Santa Rosa, CA01.2015
Coursework in Nutrition and Diet Therapy -
Santa Rosa Junior College
Santa Rosa, CA01.2014
High School Diploma -
Mesa High School
Santa Rosa, CA01.2006
Skills
- Exceptional verbal and written communication skills
- Strong organizational skills
- Attention to detail
- Multitasking abilities
- Proficient in customer relationship management
- Sales
- Conflict resolution
- Adept at managing digital communications
- Adept at managing phone-based communications
- Adaptable
- Effective under pressure
- Interpersonal communication skills
- Phone etiquette
- Schedule coordination
- Team Training
- Work scheduling
- Community engagement
- Cultural sensitivity
- Operating multiple phones
- HR policies and procedures, and compliance
- Microsoft and Exel office proficiency
Accomplishments
- Introduced robust volunteer program to improve organizational efficiency without adding costs.
- Created system to better volunteer hour tracking and drive volunteer program improvement.
Certification
Basic Life Support (BLS) Certification, current
Certified Nurse Assistant Certification, current
Home Health Aide Certification, current
KAISER OUTSTANDING EMPLOYEE
after 5 years of service and working through the Pandemic during 2020-2021
Timeline
PR HR Manager
Novagrillz
01.2024 - Current
Hospice Home Health Aide/ Nurse Assistant
Kaiser Hospice
01.2018 - 01.2024
Hospice Home Health Aide/Nurse Assistant
St. Joseph Health Hospice of Petaluma
01.2016 - 01.2018
Volunteer Coordinator
United Africa Club
01.2007 - Current
Certified Home Health Aide Certification -
Santa Rosa Junior College
Coursework in Nutrition and Diet Therapy -
Santa Rosa Junior College
Certified Nurse Assistant (CNA) Certification -
Santa Rosa Junior College
High School Diploma -
Mesa High School