Abasi Chong
Tacoma,WA
Summary
IT professional with active Secret clearance and CompTIA Security+ certification. Bringing 10 years of military operations experience in system monitoring, problem resolution, and team coordination. Proven track record of maintaining critical infrastructure uptime, coordinating emergency responses, and ensuring compliance with established procedures. Demonstrated ability to work under pressure while maintaining attention to detail and clear communication across multiple stakeholder groups.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Systems Administrator/ ISSO
Link Solutions Inc.
JBLM, WA
04.2026 - Current
- Supported 300+ Army 365 users, administering Microsoft 365 A5/F5 licenses and troubleshooting MFA, Outlook, Teams, OneDrive, and enterprise application issues to ensure uninterrupted mission operations.
- Served as the Information Systems Security Officer (ISSO) for the Northwest Joint Regional Correctional Facility, enforcing DoD cybersecurity compliance, conducting security reviews, and managing vulnerability remediation efforts.
- Managed 200+ government devices through Microsoft Company Portal, overseeing device enrollment, compliance monitoring, software deployment, and security policy enforcement.
- Installed, configured, and maintained 150+ Windows workstations, laptops, printers, and peripherals, supporting imaging, patch management, hardware refreshes, and equipment deployments.
- Resolved 600+ service tickets annually, providing Tier II/Tier III support, performing root cause analysis, and reducing recurring technical issues and downtime.
- Collaborated with NEC personnel, IT leadership, and cybersecurity teams to resolve infrastructure issues, implement system upgrades, and maintain secure network operations.
- Troubleshot and resolved TCP/IP, DNS, DHCP, VPN, printer, and network connectivity issues, ensuring reliable access to critical government systems.
- Maintained technical documentation, SOPs, asset inventories, and security records to support compliance, audit readiness, and operational effectiveness.
- Provided on-call support for critical outages, emergency incidents, and maintenance activities to ensure continuous availability of mission-essential systems.
Technical Controller
Blue Force Inc
Langley AFB
03.2025 - 03.2026
- Provide GS-12 level IT administrative and operational support to Air Combat Command mission control operations.
- Maintain, audit, and validate mission and personnel qualification records within secure enterprise systems, ensuringaccuracy, regulatory compliance, and historical traceability.
- Review evaluation-related documentation for completeness and proper authorization prior to command-level submission.
- Compile and analyze operational data to support readiness assessments, evaluations, and trend analysis.
- Coordinate daily with government civilians, officers, and senior enlisted leaders to ensure documentation standards and evaluation timelines are met.
- Draft official correspondence, reports, and memorandums supporting operational decisions and corrective actions.
Technical Operations Manager
United States Army
Newport News, VA
01.2023 - 03.2025
- Managed operational status of critical infrastructure supporting 300+ joint operations annually
- Coordinated system maintenance and updates across multiple locations, ensuring zero unplanned downtime
- Developed and implemented standard operating procedures that improved system reliability by 15%
- Maintained 100% accountability for $2.6M worth of critical infrastructure and equipment
- Led team of 4 in maintaining 24/7 operational support, improving team efficiency by 30%
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Education
Bachelor of Science - Computer and Information Science
Norfolk State University
Norfolk, VA05.2026
Skills
- System Monitoring & Maintenance
- Incident Response & Troubleshooting
- Standard Operating Procedure Implementation
- Cross-functional Team Coordination
- Technical Documentation
- Change Management
- User Support & Communication
- Operating Systems: Windows; Linux (basic); Basic understanding of TCP/I
- Network Concepts: LAN/WAN
- Hardware: Experience with communication systems and infrastructure equipment
- Tools: Microsoft Office Suite; Google Workspace
- Documentation: Technical writing and procedure development
- Team management
- Customer support
- Hardware troubleshooting
- Data center management
- Incident management
- Attention to detail
Certification
- Security+ Certification – CompTIA.
- Active Secret Clearance
CORE COMPETENCIES
- Technical | Strategic | Business oriented | Grow talent | Help people |
Translate technical to the non-technical | Get stuff done
Accomplishments
- Managed and mentored a team of 40 staff members, improving team efficiency and performance by 20%, while ensuring smooth daily operations and meeting key performance targets.
Languages
Korean
Native or Bilingual
Websites
Timeline
IT Systems Administrator/ ISSO
Link Solutions Inc.
04.2026 - Current
Technical Controller
Blue Force Inc
03.2025 - 03.2026
Technical Operations Manager
United States Army
01.2023 - 03.2025
Bachelor of Science - Computer and Information Science
Norfolk State University