Abayomi Akintola
Montgomery,IL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with over [10 years] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced [Customer service Representative] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Victory House
01.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided product and service recommendations to guide customers on products to meet varying needs
- Handled billing and payment issues following guidelines, resolving disputes properly
Customer Service Associate
Akin Supreme Nig LTD
08.2011 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
Bachelor of Science - Psychology
University Of Lagos
Lagos, Nigeria10.2011
Associate of Science - Accounting
The Polythenic Ibadan
Ibadan, OYO, Nigeria04.2005
Skills
- Exceptional Communicator
- Customer Service
- Product Knowledge
- Inventory Control
- Refunds and Exchanges
- Travel Itineraries
- Verbal Communication
- Stock Replenishment
- Problem Resolution
Timeline
Customer Service Associate
Victory House
01.2018 - Current
Customer Service Associate
Akin Supreme Nig LTD
08.2011 - 12.2016
Bachelor of Science - Psychology
University Of Lagos
Associate of Science - Accounting
The Polythenic Ibadan
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