Abbas Ali
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customers Service Representative
Interior And Design
01.2021 - 02.2024
- Assessed customer needs and upsold products and services to maximize 15% sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Interviewed customers regarding issues and reported feedback to management team..
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Consulted with customers to determine best methods to resolve service and billing issues.
Assistant Supervisor
Prince Signs LLC
02.2017 - 11.2020
- Verified documentation accuracy and fund disbursement for sales.
- Set overall vision and provided team leadership.
- Monitored fulfillment of purchase contract terms.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Represented buyers and sellers in major real estate transactions.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Worked with management team to implement proper division of responsibilities.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
- Identified and solved complex strategy problems that impact sales management and business direction.
- Evaluated employee performance and coached and trained to improve weak areas.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Met with vendors to review purchase options and negotiate contract terms.
- Monitored expenditures and made revisions to budget to meet constraints.
Maintenance Assistant
Prism Sign LLC
08.2015 - 01.2017
- Maintained safety conditions and standards in facility.
- Circulated throughout facility weekly to identify light bulbs in need of replacement.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Created and updated documentation on mechanical systems and performance.
- Estimated potential worker issues to produce detailed resource documentation.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
Education
BBA - Business Magamenent
Wood Field University
Dublin, United States08.2011
Skills
- Report generation
- Credit card payment processing
- Report creation
- Freight operations
- Problem-solving abilities
- Route management
- Adaptive team player
- Customer relations
- Microsoft Office expertise
- Sales expertise
Timeline
Customers Service Representative
Interior And Design
01.2021 - 02.2024
Assistant Supervisor
Prince Signs LLC
02.2017 - 11.2020
Maintenance Assistant
Prism Sign LLC
08.2015 - 01.2017
BBA - Business Magamenent
Wood Field University