ABBEGAIL KEISER
Old Town
Summary
Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty. Supporting staff when dealing with customer issues and communicating directly with customers is customer-oriented in maintaining service standards. Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Northern Light Health
06.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Waitress
Tacorita
08.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sales Floor Supervisor
JCPenney
08.2020 - 06.2023
- Alerted management after spotting potential shoplifters
- Assisted customers in locating and selecting merchandise in any store department
- Answered product questions using up-to-date sales and store promotions information
- Greeted customers and assisted them in finding items
- Completed all daily tasks and special assignments in a timely and high-quality manner
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Helped customers by answering their questions and completing their requests
Waitress/Bartender/Cook
Presque Isle Country Club
06.2017 - 09.2020
- Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand
- Helped customers with take-out orders
- Kept track of the dining room's inventory and replenished it as needed
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low
- Greeted customers and helped them with any questions they had
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean
Education
High School - undefined
Presque Isle High School
Presque Isle, ME01.2021
Skills
- POS systems knowledge
- Active listening skills
- Retail sales
- Customer-oriented
- Stocking
- Staff training and development
- Team management
- Supervision
- Inventory
- Sales experience
- Opening and closing procedures
- Personable
- Customer service
- HIPAA compliance
- Insurance verifying
- Appointment scheduling
- Scheduling appointments
- Office administration
Timeline
Patient Service Representative
Northern Light Health
06.2024 - Current
Waitress
Tacorita
08.2023 - 04.2024
Sales Floor Supervisor
JCPenney
08.2020 - 06.2023
Waitress/Bartender/Cook
Presque Isle Country Club
06.2017 - 09.2020
High School - undefined
Presque Isle High School
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