Annakay Dodgen
Mounds,OK
Summary
Demonstrates rapid learning ability and punctuality, ensuring efficient task completion. Proven track record in delivering exceptional customer service and support. Experienced in applying for state and federal programs, with a strong understanding of HIPAA regulations. Committed to maintaining compliance and enhancing client satisfaction through effective communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Resource Corporation of America
09.2024 - 09.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Customer Service Cashier
Maverik Adventure's First Stop
08.2020 - 11.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
Manager
NPC International Inc.
09.2018 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Falcon Holdings Management LLC
10.2016 - 09.2018
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Child Care Worker
Playtime Plus
01.2013 - 10.2013
Cashier
Braums
06.2008 - 10.2013
Education
High School Diploma -
Mounds High School
Mounds, OK4 2008
Skills
- Inventory control
- Team leadership
- Customer-oriented
- POS systems knowledge
- Key holder experience
- Retail sales
- Personable
- Employee relations
- Cash handling and management
- Strong interpersonal skills
- Schedule management
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Eligibility determination
- Medical billing
- Medicaid
- Electronic health records
- Phone etiquette
- Patient interviewing skills
- Punctual and hardworking
- Attention to detail
- Patient identity verification
Timeline
Patient Service Representative
Resource Corporation of America
09.2024 - 09.2025
Customer Service Cashier
Maverik Adventure's First Stop
08.2020 - 11.2024
Manager
NPC International Inc.
09.2018 - 08.2020
Manager
Falcon Holdings Management LLC
10.2016 - 09.2018
Child Care Worker
Playtime Plus
01.2013 - 10.2013
Cashier
Braums
06.2008 - 10.2013
High School Diploma -
Mounds High School
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