LaiQwon Jackson-Todd
Deer Park
Summary
Goal-oriented individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Motivated to learn and gain more working experience and able to take on multiple simultaneous tasks with excellent time management abilities and utilizes a resourceful approach.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
CityMD: Urgent Care
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, building an atmosphere of trust within the clinic.
- Gained more knowledge on medical operations, working closely with a certified PA and doctor.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Sales Associate
Zara
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Urban Outfitters
09.2021 - 01.2022
- Helping customers, keeping merchandise organized and presentable, monitoring the changing rooms, stocking new merchandise, styling mannequins and customers
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier Team Leader
Shoprite
05.2019 - 02.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
- Mentored new team members on sales software system operation.
Education
Associate of Applied Science - Apparel
Fashion Institute of Technology
227 W 27th St, New York, NY 1000105.2025
High School Diploma -
Deer Park High School
1 Falcon Pl, Deer Park, NY 1172906.2018
Skills
- Communication
- Customer Service
- Time Management
- Computer Proficiency
- Technical Support
- Bookkeeping
- Scheduling
- Data Entry
- Tech-Savvy
- Adobe Photoshop
- Adobe Illustrator
- Tech Packs
- PLM Software
- Microsoft Excel
- Microsoft Word
- Procreate
- Inventory Control
- Payment Processing
- Product Sales
- Supply Management
- Travel Planning
- Customer/Client Relations
Websites
Fashion Industry Experience
- Fashion Week Dresser for Adriana Sahar and Matte Brand SS2018
- Fashion Week Dresser for Victor Glemaud SS2021
- Launch of Clothing Brand, Lay Deon: December 2021, Applied knowledge of garment construction to samples, Formulate an e-commerce website for freelance sales, Organize Inventory and update stock on Microsoft excel, Illustrating flat sketches and Tech packs using Adobe Illustrator, Creative Directed product shots, and advertisement shoots
Interest
Creative individual who loves the arts. Fashion design major currently enrolled at the fashion institute of technology. Looking to gain more work experience and learn new things outside of my major
Timeline
Patient Service Representative
CityMD: Urgent Care
01.2024 - Current
Sales Associate
Zara
08.2022 - Current
Sales Associate
Urban Outfitters
09.2021 - 01.2022
Cashier Team Leader
Shoprite
05.2019 - 02.2021
Associate of Applied Science - Apparel
Fashion Institute of Technology
High School Diploma -
Deer Park High School
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