Ashley Zyss
Irvine,KY
Summary
Caring Mentor who is passionate about working with motivated individuals to support development and growth of Senture. To maintain full-time employment with a desire to advance to positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Senture
London, KY
08.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Handled sensitive provider concerns with professionalism and empathy, fostering an atmosphere of trust within Quantum Health.
- Facilitated communication between providers and various departments and staff.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Actively participated in team meetings focused on improving workflows and enhancing overall company performance.
- Responded to inquiries by directing calls to appropriate personnel.
- Increased team productivity by implementing efficient workflows
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from experience in the field.
Real Estate Assistant
Pina Reality
Alhambra, CA
02.2020 - 10.2022
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel to ensure positive outcomes for each client.
- Supported agents with positive attitude in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Fostered positive relationships with clients, contributing to high rate of repeat and referral business.
Receptionist
Emergency Pet Clinic of SGV
El Monte, CA
05.2013 - 02.2017
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA06.2012
Skills
- Mentoring
- Inventory Control
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Calm and Effective Under Pressure
- Team Collaboration
- Punctual, Hardworking, Dedicated and Reliable
- Caring and Empathetic
- Goal-Oriented
Timeline
Patient Service Representative
Senture
08.2023 - Current
Real Estate Assistant
Pina Reality
02.2020 - 10.2022
Receptionist
Emergency Pet Clinic of SGV
05.2013 - 02.2017
High School Diploma -
Los Altos High School