Lisa Castro
Los Angeles,CA
Summary
Seeking an opportunity to develop and expand my skills in a medical based field where I can provide support through my knowledge and experience, and willing to learn new tasks as well.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Cedars-Sinai Vision Center
08.2022 - Current
- Triaging incoming calls, Checking in and checking out patients, Working on outside referrals, Insurance verification, Managing multiple providers schedule, Collect co-payments and additional fees, Requesting and sending medical records, Working with back-office techs to insure waiting time for patients
Patient Service Specialist Lead
De La Peña Eye Clinic
11.2017 - 08.2022
- Training new associates, Provide mentor support to all staff, Ability to register patients in an efficient and accurate manner, Communicate insurance benefits in a manner patients will understand, Collect co-payments and accurate deductibles, Close daily batches and balances by the end of the day, Billing vision plans such as Eyemed and VSP, Works with technical team to resolve issues such as billing, patient complaints and waiting time, Requesting insurance authorizations, Checking insurance eligibility daily, Ensures any maintenance in clinic is reported to management, Maintain patient confidentiality, Ensure all appointment confirmation calls are made 1-2 days prior to patients appointment, Works with back-office Senior Tech to ensure efficient clinic flow, Requesting and sending medical records, Ensuring a trustworthy and comfortable environment to patients and staff
Education
High school diploma -
Santa Fe High School
Santa Fe Springs, CA06.2018
Skills
- Mentoring
- Medical Office Experience
- Maintenance
- Microsoft Excel
- Medical records
- Communication skills
- Customer service
- HIPAA
- English
- Insurance verification
- Bilingual
- Leadership
Languages
English
Timeline
Patient Service Representative
Cedars-Sinai Vision Center
08.2022 - Current
Patient Service Specialist Lead
De La Peña Eye Clinic
11.2017 - 08.2022
High school diploma -
Santa Fe High School
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