Abbey Bates
Findlay,OH
Summary
Dynamic operations manager with a proven track record at Findlay Brewing Company, enhancing workflow efficiency and customer satisfaction. Skilled in inventory management and fostering team collaboration, I excel in critical thinking and communication, driving process improvements that reduce waste and elevate service quality. Committed to cultivating a strong, engaged company culture.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Manager
Findlay Brewing Company
Findlay, OH
06.2018 - Current
- Directed daily operations to ensure compliance with safety and quality standards.
- Managed inventory levels, optimizing stock for production schedules.
- Trained and mentored staff on operational procedures and equipment usage.
- Implemented process improvements to enhance workflow efficiency and reduce waste.
- Coordinated cross-functional teams to streamline project execution and achieve objectives.
- Fostered a collaborative work environment, enhancing team cohesion and morale.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
Catering Assistant
Bistro On Main
Findlay, OH
05.2015 - 06.2018
- Optimized workflow processes, reducing downtime during peak catering operations through effective planning.
- Collaborated with team members to execute seamless catering events for clients.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Assisted in food preparation and presentation for events, ensuring high-quality service delivery.
Server/Caterer
Findlay Country Club
Findlay, OH
04.2014 - 05.2017
- Delivered exceptional customer service to enhance member dining experiences.
- Managed food and beverage orders efficiently, ensuring accurate delivery and presentation.
- Collaborated with kitchen staff to maintain high-quality standards in food preparation.
- Trained new servers on club policies, procedures, and customer engagement techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
No Degree - Graphic Design & Illustration
The University of Findlay
Findlay, OHSkills
Dependable and responsible
Flexible and adaptable
Multitasking Abilities
Excellent communication
Critical thinking
Calm under pressure
Organization and time management
Attention to detail
Customer service
References
Garrett Lindamood- (Manager at Findlay Brewing Company)
(419) 619-4943
Sarah Foltz- (Community Engagement Director at Hancock County Chamber Alliance)
(567) 204 1531
Joe Loy- (friend/patron)
(419) 722 0791
Timeline
Manager
Findlay Brewing Company
06.2018 - Current
Catering Assistant
Bistro On Main
05.2015 - 06.2018
Server/Caterer
Findlay Country Club
04.2014 - 05.2017
No Degree - Graphic Design & Illustration
The University of Findlay