Maleia Worrell
Sorrento ,FL
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Skilled in inventory management and problem-solving, I enhanced guest satisfaction scores through effective communication and strategic planning. Committed to fostering a safe and productive environment while mentoring staff to achieve departmental goals.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Manager
McDonald's
Mount Dora Fl
05.2022 - 10.2025
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members on service protocols and food safety regulations.
- Implemented inventory control measures to reduce waste and optimize supply chain processes.
- Analyzed customer feedback to enhance service quality and improve guest satisfaction scores.
- Ensured compliance with health and safety regulations through routine inspections and training sessions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Dog Daycare Attendant
The Green K9
Mount Dora Fl
10.2025 - Current
- Supervised dog playgroups, ensuring safety and socialization among pets.
- Maintained cleanliness of facilities through regular sanitation and organization practices.
- Monitored dog behavior to identify signs of distress or aggression, intervening as necessary.
- Assisted in feeding schedules and provided fresh water to all dogs in care.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Trained new staff on operational procedures and best practices for animal care.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Education
High School Diploma -
Apopka High School
Apopka, FL05.2022
Skills
Cleanliness and sanitation
Animal body language
Playtime supervision
Dog training experience
Canine behavior
Feeding and nutrition
Basic dog obedience
Patience and empathy
Group play monitoring
Time management proficiency
Strong communication
Human and animal safety
Dependable and responsible
Problem-solving
Customer service
Teamwork and collaboration
Physical condition monitoring
Critical thinking
Equipment disinfection
Meal preparation
Feeding and watering
Decision-making
Work prioritization
Information collection and recording
Customer communication
Honest and dependable
Animal training
Inventory management
Supply maintenance
Animal examinations
Problem identification
Treatment documentation
Teamwork
Microsoft office
Time management
Multitasking
Organizational skills
Active listening
Team collaboration
Effective communication
Adaptability and flexibility
Verbal and written communication
Task prioritization
Self motivation
Certification
Serve safe certified
Timeline
Dog Daycare Attendant
The Green K9
10.2025 - Current
Manager
McDonald's
05.2022 - 10.2025
High School Diploma -
Apopka High School