Abigail Delosh
Bradenton,Florida
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
11.2019 - 06.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behavior's and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Supervisor
Chick-fil-A
06.2021 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
Education
Lakewood Ranch High School
Bradenton, FL05.2022
Bachelor of Arts - Business Administration
State College of Florida, Manatee-Sarasota
Bradenton, FLSkills
- Staff Development
- Goals and Performance
- Food Preparation and Safety
- Inventory Management
- Customer Service
- Store Opening and Closing Procedures
- Accurate Cash Handling
Timeline
Supervisor
Chick-fil-A
06.2021 - 09.2023
Team Leader
Chick-fil-A
11.2019 - 06.2021
Lakewood Ranch High School
Bachelor of Arts - Business Administration
State College of Florida, Manatee-Sarasota