Kaitlin McClain-Martin
Chic-Fil-A(Beech Groove)
Indianapolis,IN
1
Certification
10
years of professional experience
Dynamic team leader with expertise in operations management, staff training, and customer service. Proven ability to streamline processes and enhance team performance, driving customer satisfaction and operational efficiency.
Work History
Team Leader
11 Months- Supervised team operations, ensuring adherence to food safety and quality standards.
- Implemented training programs for new employees, enhancing onboarding efficiency.
- Streamlined communication processes among staff to improve workflow efficiency.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved customer issues promptly, fostering a positive dining experience.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Assistant Manager
1 Year 11 Months- Led team initiatives to enhance customer satisfaction and drive sales growth.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Streamlined operational processes, resulting in increased efficiency across store operations.
- Managed scheduling and staffing needs to ensure optimal coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Store Manager
7 Years 1 Month- Oversaw daily operations to ensure adherence to quality and service standards.
- Trained and mentored staff on best practices for customer engagement and efficiency.
- Implemented inventory management processes to minimize waste and optimize stock levels.
- Developed employee schedules to align with peak business hours and improve labor efficiency.
- Enhanced operational workflows by streamlining communication between front-of-house and back-of-house teams.
- Coordinated team meetings to discuss performance metrics, fostering a culture of accountability and improvement.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
High School Diploma
Associate of Applied Science - Criminal Justice
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management
Task delegation
Operations management
Staff development
Shift scheduling
Workforce management
Certification
911 dispatch
Timeline
Team Leader
Chic-Fil-A(Beech Groove)
10.2025 - CurrentRead More
Assistant Manager
Carter's Inc
10.2023 - 09.2025Read More
Assistant Store Manager
Arbys
07.2016 - 08.2023Read More
John Adams High School
High School Diploma
Read More
Ivy Tech, Community College of Indiana
Associate of Applied Science from Criminal Justice
Read More