Abbey Dixon
Osceola,IN
Summary
Encouraging and goal-oriented professional with a successful career in guiding clients to meet their needs. Seeking a new, full-time position to broaden my knowledge, understanding, and experience-levels.
Overview
7
7
years of professional experience
Work History
Enterprise Customer Success Manager
DealerOn
02.2019 - Current
- Hosted virtual meetings with clients ranging from monthly product reporting to end-user platform training.
- Analyzed client's digital performance data to identify trends and develop strategies to improve website success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Managed multiple accounts simultaneously, tracking the status of each project, and identifying business growth opportunities.
Senior Marketing Consultant
Multiview
01.2018 - 01.2019
- Consulted B2B clients and 1,400+ trade associations with ideal digital marketing and advertising strategies; programmatic advertising, search engine marketing, content creation, social media management.
- Researched and evaluated potential new markets and products.
- Built and maintained a full pipeline of clients through prospecting and cold calling.
Guest Service Representative
Sheraton Suites Hotel
10.2017 - 01.2018
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Environmental Volunteer
International Volunteer HQ
01.2017 - 03.2017
- Restored mangrove trees, harvested vegetables, cultivated rice, cleansed coastal areas, and volunteers to promote environmental sustainability.
- Overcame language barriers between different cultures.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Communication
Central Michigan University
Mount Pleasant, MI12.2016
Skills
- Salesforce
- JIRA
- Contact Management Systems
- Client Rapport-Building
- Customer Retention
- Reporting and Performance Analysis
- Quarterly Reviews
- Account Management
- Time Management Skills
Timeline
Enterprise Customer Success Manager
DealerOn
02.2019 - Current
Senior Marketing Consultant
Multiview
01.2018 - 01.2019
Guest Service Representative
Sheraton Suites Hotel
10.2017 - 01.2018
Environmental Volunteer
International Volunteer HQ
01.2017 - 03.2017
Bachelor of Arts - Communication
Central Michigan University